Associate Vice President - Program Manager

Overview

Own end-to-end delivery of complex, cross-functional transformation, transition or technology-enabled programs within Global Business Operations, from initiation through stabilization and outcome sign-off.

What you'll do

• Own delivery against agreed scope, outcomes, schedule, budget and landmarks.
• Translate the reason and strategic objectives into an integrated delivery and transition plan.
• Drive execution from initiation and design through build, deployment, stabilization and closure.
• Orchestrate dependencies across process, technology, data, operations, infrastructure, change, risk and controls.
• Establish clear milestones, critical paths, dependencies, owners and decision points.
• Proactively identify and manage program and transition risks, issues, assumptions and dependencies, driving mitigation with accountable owners.
• Own the integrated readiness framework across people, process, technology, knowledge and controls, including knowledge transfer, resource onboarding, training and business simulation readiness.
• Coordinate process documentation, technology and infrastructure readiness, testing, access, controls and BCP requirements.
• Establish effective program governance, RACI, Steering Committee and decision forums, and drive readiness for toll-gate and governance reviews.
• Provide leadership with clear, concise visibility of delivery health, landmarks, readiness, risks, dependencies and decisions required.
• Create alignment across business sponsors, functional leaders, operations, technology teams and enabling functions.
• Partner with Change Management to integrate customer engagement, communications, training and adoption into the program.
• Own and coordinate the integrated cutover and launch plan, and facilitate launch readiness assessments and Steering Committee decisions.
• Lead delivery through hypercare, stabilization and warranty, and complete structured handover to operations with appropriate sign-off.
• Track delivery against agreed business, operational and financial measures, and support validation of benefits against the reason.
• Drive formal outcome sign-off, lessons learned and program closure.

What you'll need

• 15+ years of meaningful experience.
• Significant experience leading complex, cross-functional transformation, transition or technology-enabled programs.
• Experience owning end-to-end program delivery across scope, schedule, budget, risks, dependencies, governance and business outcomes.
• Demonstrated experience orchestrating multiple workstreams across business, process, technology, data, people/change and operations.
• Strong experience with business readiness, knowledge transfer, testing, cutover, go-live, hypercare, stabilization and operational handover.
• Ability to operate with senior leadership and Steering Committees, influence cross-functional stakeholders, manage ambiguity and drive decisions and accountability.
• PMP, PRINCE2 Practitioner or equivalent program/project management certification.

Nice to have

• Agile/Scrum certification such as PSM, CSM, SAFe.
• Prosci / Change Management certification, beneficial for roles with significant people/change complexity.

Details

• Location: Bangalore Karle Town SEZ.
• Worker type: Regular.
• Posting start date: 2026-10-20.