Vice President-Central Program Manager - OMAI

Overview

The Central Program Manager is the operational backbone of the AI Product Development Lifecycle (PDLC) Working Group, bridging day-to-day POD supervision with engagement-level management and serving as the primary point of escalation for program execution and senior stakeholder contact.

What you'll do

• Establish governance aligned to PM Taxonomy and adapt it based on evolving requirements
• Coordinate all POD meetings: cadence, agendas, takeaways, and action tracking
• Maintain alignment to the approved engagement strategy
• Define program objectives and develop structure and controls for successful delivery
• Publish RAG status to Exec Sponsors and Operating Committee and manage escalations
• Develop executive-level progress dashboards based on plan and risk analysis
• Set direction and drive pace through clear, effective communication
• Capture and document lessons learned and share best practices across the team
• Maintain the consolidated RAID log and ensure timely escalation and mitigation
• Provide challenge to status reports to highlight risk and ensure accuracy
• Proactively identify opportunities to manage risk through streamlining
• Execute active risk management with complete impact assessments
• Build strong relationships with MD-level and senior program stakeholders
• Manage, mentor, and coach team members and identify high performers
• Manage program resourcing strategy and escalate to senior leadership when needed
• Drive accountability and engagement by holding oneself and team to deliverables
• Use enterprise program management tools to plan work, track milestones, manage dependencies, and monitor delivery
• Maintain accurate project records in tracking systems, including status, risks, issues, decisions, and action items
• Use project tracking data to produce clear reports for senior stakeholders and identify delays or risks requiring escalation

What you'll need

• 10+ years managing complex projects/programs following a structured methodology
• Independently lead complex programs within broader initiatives of medium-to-high risk and LOB-wide scope
• Guide, influence, and direct individuals through matrix management to achieve common goals
• Solve complex problems and turn incomplete or conflicting inputs into tactical action plans
• Act as a change catalyst with strong team leadership and mobilization skills
• PMP or PRINCE2 certified (or within 1 year)
• Proficiency in MS Project, Word, Excel, and PowerPoint

Nice to have

• Experience managing AI/ML or digital transformation programs within financial services
• Familiarity with AI Product Development Lifecycle governance and POD-based delivery structures
• Background working with Operating Committees and executive governance bodies
• Proficiency in Agile, SAFe, or hybrid delivery methodologies
• Experience with Citi PM tools: Jira, Confluence, SharePoint, MS Project

Details

• Regular interaction with MD-level stakeholders is expected
• Full-time role