Atlassian Platform Specialist

Overview

Atlassian Platform Specialist to join Barry-Wehmiller's Global Competency Center in Chennai as a hands-on technical resource for the global Atlassian environment, covering administration, development and continuous improvement of Jira and the wider Atlassian platform.

What you'll do

• Administer and maintain Jira Cloud, Jira Service Management and associated Atlassian capabilities.
• Configure and manage projects, workflows, issue types, screens, custom fields, schemes, permissions, notifications and platform settings.
• Manage Jira Service Management request types, queues, SLAs, portals and service configurations.
• Support platform access, roles, groups and permission structures.
• Troubleshoot complex platform and configuration issues.
• Monitor the Jira environment and identify opportunities to simplify, standardize and improve configuration.
• Support the adoption and implementation of new Atlassian functionality.
• Partner with stakeholders to understand business requirements, challenges and processes.
• Translate requirements into effective, scalable Jira solutions.
• Design workflows, forms, data structures and automation supporting operational and service-management processes.
• Determine whether requirements are best addressed through native Jira functionality, automation, APIs, integrations or custom solutions.
• Challenge unnecessary complexity and recommend simpler or more sustainable approaches.
• Develop reusable solutions and standards that can scale across teams and processes.
• Design, build and maintain Jira Automation rules.
• Develop and support solutions using Jira and Atlassian REST APIs.
• Work with REST services, JSON, webhooks and authentication methods to integrate Jira with other enterprise technologies.
• Support integrations and data flows between Jira and platforms such as Power BI and Power Automate.
• Troubleshoot API, automation and integration failures and perform root-cause analysis.
• Develop custom solutions where native platform functionality does not fully meet the business requirement.
• Identify opportunities to reduce manual processes through automation and integration.
• Design and maintain Jira and Jira Service Management forms.
• Build intuitive request experiences that capture structured and reportable information.
• Configure request types, forms, fields and associated workflow behavior.
• Partner with process owners to continuously improve service experiences.
• Ensure solutions balance user experience, process requirements and downstream reporting needs.
• Develop and maintain Jira dashboards, filters and reporting solutions.
• Build advanced JQL queries supporting operational and management reporting.
• Support extraction of Jira data through APIs for enterprise analytics.
• Partner with reporting and analytics resources to enable Jira data within tools such as Power BI.
• Ensure platform configuration and data structures support reliable and meaningful reporting.
• Develop insight into areas such as service performance, demand, workload and process effectiveness.
• Support the development and maintenance of Atlassian platform standards and governance.
• Identify redundant or duplicated workflows, fields, automations and configurations and recommend opportunities for rationalization.
• Maintain clear technical and functional documentation.
• Support controlled release and change-management practices for platform configuration.
• Research new Atlassian capabilities and recommend opportunities that could provide business value.
• Contribute to the longer-term roadmap and evolution of the Atlassian platform.

What you'll need

• 4+ years of hands-on Jira administration, development or Atlassian platform experience.
• Strong experience administering Jira Cloud.
• Strong knowledge of workflows, issue types, screens, custom fields, schemes, permissions and platform configuration.
• Hands-on experience with Jira Service Management.
• Strong JQL, dashboard and reporting capability.
• Experience designing and maintaining Jira Automation.
• Practical experience working with REST APIs.
• Good understanding of JSON, webhooks and API authentication concepts.
• Experience designing forms, request types and structured service-management processes.
• Strong troubleshooting and root-cause analysis skills.
• Ability to translate business requirements into effective technical solutions.
• Ability to independently investigate problems and take ownership through to resolution.
• Strong written and verbal communication skills, with the ability to work effectively as part of a global team.

Nice to have

• Experience with Confluence administration and configuration.
• Experience integrating Jira with Power BI, Power Automate or other enterprise technologies.
• Experience with ScriptRunner, Groovy, JavaScript, Python or similar scripting and development technologies.
• Experience with Atlassian Analytics, Data Lake or other Atlassian reporting capabilities.
• Understanding of Agile delivery practices and Jira Software.
• Experience with SSO, identity management or automated user provisioning.
• Atlassian certifications or equivalent demonstrated technical expertise.
• Experience working within a global organization or Global Competency Center environment.