Software Implementation & Support Specialist – India (Remote)

Overview

Software Implementation & Support Specialist on the Financial Services group's Implementation team, focused on implementing and supporting DayCheck, SpotOn's earned wage access solution, for new merchants.

What you'll do

• Lead the setup and configuration of new DayCheck accounts, coordinating across teams and partners so merchants and employees have a smooth experience.
• Validate account setup by running tip flow checks and pre-launch QA steps.
• Train merchants and internal teams on how DayCheck works, including system behavior, reporting logic, and key workflows.
• Oversee new merchant launches through their first few weeks, working alongside Teamwork specialists to verify initial payroll setup and reconciliation, and assist with handoff to Support and Customer Success once stable.
• Become an expert in DayCheck and Teamwork's integration logic, explaining how data flows from shifts and tips to payouts and merchant settlements.
• Handle advanced support requests from frontline teams, especially those related to implementation configurations, money movement, integrations, or reconciliation across systems.
• Monitor new activation cases, document progress, track implementation steps, and ensure account data is properly recorded in SpotOn's systems.
• Work closely with U.S.- and India-based teammates in Implementation, Product, Engineering, Support, and Customer Success.
• Contribute to tooling improvements, process documentation, and feedback loops that inform product, process, and implementation improvements.

What you'll need

• 4+ years of experience in product implementation, technical onboarding, or customer support roles.
• Strong problem-solving skills and comfort working with multiple systems and internal tools.
• Proven ability to convey complex step-by-step instructions in layman's terms.
• Excellent written and verbal communication and clear documentation habits.
• Demonstrates excellent organizational skills.
• Keen attention to detail.
• Solution-oriented.
• Strong customer empathy, and driven to see clients and team members succeed.
• Ability to maintain professionalism in a client-facing role.
• Ability to think through edge cases and troubleshoot across integrated systems using strong analytical and critical problem-solving skills.
• Comfortable working in a collaborative team environment and independently driving tasks forward.
• Ability to effectively manage multiple projects simultaneously.
• High School Diploma.

Nice to have

• Experience with restaurant operations, Point-of-Sale (POS) systems, payroll platforms, earned wage access tools, or labor management platforms.
• Bachelor's Degree.

Details

• Remote-first role with occasional in-person team sessions if applicable.
• Must be able to work independently and maintain reliable internet access in a secure and distraction-free environment.
• Working hours: 5:00 PM–2:00 AM IST.
• Majority of work time spent on a computer using Zoom, Slack, and other internal tools.
• Employment type not stated.