S2P System Configuration Administrator - Senior Member Technical

Overview

Configure, maintain and enhance Broadridge's Source-to-Pay (S2P) systems, particularly Coupa and/or Zycus, to align with procurement and sourcing objectives, bridging business needs and technology.

What you'll do

• Configure and maintain the S2P platform to align with procurement processes, including workflows, user roles, data fields and system integrations.
• Collaborate with procurement, sourcing, vendor management and finance teams to translate business requirements into effective system configurations.
• Provide end-user support to Buyers and Suppliers, troubleshoot system issues and manage access to ensure smooth operations.
• Ensure data integrity through uploads, updates, validations and consistency monitoring.
• Identify, design and implement system enhancements to improve process efficiency and user experience.
• Develop and execute test plans to validate configuration changes against business needs.
• Maintain comprehensive documentation, including system configurations, process maps, SOPs and user guidance materials.
• Ensure compliance with security policies, data protection standards and regulatory requirements.
• Liaise with software vendors (Coupa/Zycus) to resolve issues, request enhancements and manage upgrades.
• Support change management by communicating new features, training users and driving system adoption.
• Manage communication and training related to supplier onboarding and template/process changes.
• Support catalog management, ensuring compliance with standard processes.
• Generate reports and analytics from the S2P platform to support procurement decision-making.
• Track and manage incidents, maintaining an internal issue log and providing metrics for business reviews.

What you'll need

• Bachelor's degree or equivalent experience.
• 4 to 6 years of experience in System Administration, Analyst, or similar technology-support role.
• Hands-on experience in configuring and maintaining S2P platforms.
• Strong understanding of procurement, sourcing, invoicing, catalog and vendor management processes.
• Experience with cXML integration setup and troubleshooting.
• Analytical mindset with strong problem-solving and reporting skills.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office Suite.
• Experience in process mapping, SOP creation and change management.
• Familiarity with ERP systems and cloud-based procurement platforms.
• Proven team player who thrives in a fast-paced, goal-oriented environment.

Nice to have

• Preferred system exposure to Coupa, SAP Ariba or Zycus.
• Project management and/or Lean Six Sigma experience.

Details

• Location: Bengaluru-EPIP Industrial Area.