Automation Engineer

Overview

Automation Engineer role on Unisys's Steady State teams (Windows, Linux, Storage, and Backup), focused on discovering repetitive manual work and turning it into reliable, reusable automation.

What you'll do

• Partner directly with Steady State teams to understand day-to-day operational work through interviews and shadowing.
• Mine and analyze ServiceNow ticket data to identify recurring, manual, and time-consuming tasks, and quantify their frequency and effort.
• Prioritize automation opportunities based on ticket volume, risk, and operational impact, and build use cases in partnership with Steady State leadership.
• Codify best practices, critical procedures, and common maintenance/deployment tasks into reusable Ansible playbooks and roles.
• Design and maintain Infrastructure as Code (IaC) using Terraform for repeatable provisioning and configuration.
• Build and maintain GitLab CI/CD pipelines to package, test, and safely roll out automation to production.
• Manage secrets, credentials, and certificates used by automation workflows through HashiCorp Vault.
• Utilize JFrog Artifactory, including Xray, Catalog, and Curation, to manage and secure the artifacts produced by automation pipelines.
• Validate that new automation matches or exceeds existing manual procedures before retiring the manual process.
• Track and report on automation coverage and the resulting reduction in manual ticket volume.
• Document automated processes, playbooks, and pipeline configurations.
• Continuously revisit ticket trends to catch newly emerging repeat work and keep the automation backlog current.

What you'll need

• BA/BS degree or equivalent experience and 6-8 years of experience in automation, DevOps, or platform engineering roles.
• Hands-on experience with Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault in a production environment.
• Experience analyzing ticket/incident data (ServiceNow or similar ITSM tool) to identify automation opportunities.
• Comfortable gathering requirements directly from operations teams through interviews and process walkthroughs.
• Working knowledge of Windows and Linux systems administration, storage, and backup operations.
• Solid scripting ability (Bash, Python, PowerShell, or similar).
• Understanding of DevSecOps principles and software supply chain security.
• Self-motivated and able to operate independently with minimal oversight.
• Strong communication skills, with the ability to work across development, security, and operations teams.

Nice to have

• Experience with containerization and orchestration (Docker, Kubernetes).
• ServiceNow and Power BI reporting/dashboarding experience for tracking automation impact.

Details

• Location: Remote, PA, United States of America.
• This role may require access to export-controlled commodities and technology; applicant should be eligible for any required U.S. Government authorizations.