AVP / Manager, People Operations

Overview

Lead a centralized People Operations team delivering timely, accurate and compliant support across employee inquiries and core People processes, covering U.S. and EMEA service needs.

What you'll do

• Lead, coach and develop a team supporting HR administration and generalized employee lifecycle support across U.S., EMEA and evolving global service needs.
• Provide hands-on operational leadership across benefits administration, global mobility and immigration, time off and leave of absence administration, and vendor management support, while ensuring effective delivery of broader People services.
• Help shape and implement the future-state service delivery model by assessing current work, defining the scope for centralized support, establishing workflows, clarifying ownership and reinforcing consistent service standards.
• Oversee day-to-day team operations, including intake, workload balancing, case prioritization and service continuity.
• Monitor productivity, service quality and operational performance; identify trends, gaps and process issues, and take action to improve outcomes and reduce risk.
• Serve as the primary escalation point for complex or sensitive employee matters, resolving issues independently where appropriate and escalating risk, policy or stakeholder concerns when needed.
• Ensure accurate and compliant execution through quality reviews, adherence to policies and SOPs, internal controls, audit readiness and timely corrective action.
• Maintain clear, current process documentation and standard operating procedures, particularly as work transitions into the centralized team or expands across regions.
• Build team capability through ongoing coaching, cross-training, structured knowledge transfers and day-to-day guidance.
• Partner closely with People Business Partners, Payroll, Benefits, Legal and other key stakeholders to resolve cross-functional issues and improve handoffs.
• Use data and operational insights to identify recurring issues, capacity constraints and service trends, and translate findings into actionable recommendations.
• Identify opportunities to standardize, streamline and automate manual processes, improve team tools and documentation, and support continued centralization of key People functions.
• Lead the team through process transitions, policy or system changes and service expansion while maintaining continuity, quality and stakeholder confidence.

What you'll need

• 12+ years of progressive experience in Human Resources Operations, Shared Services, Employee Services or a similar centralized service environment, including executing processes on behalf of internal stakeholders and hands-on responsibility for complex employee lifecycle work in a fast-paced organization.
• Direct experience in at least two of the following specialized areas within the U.S. and/or EMEA: benefits administration, global mobility/immigration, time off and leave of absence administration, or vendor management support.
• Demonstrated leadership experience, including direct supervision, coaching, performance management, cross-training and development of teams in a high-volume service environment supporting high-touch employee populations.
• Working knowledge of compliance, controls, documentation and risk considerations associated with HR administration across the U.S. and/or EMEA.
• Excellent communication and stakeholder management skills, with the ability to build credibility, influence decisions and work effectively across multiple levels of the organization.
• Sound operational judgment and discretion, with the ability to work independently, manage competing priorities, handle sensitive employee matters and escalations with accuracy and confidentiality, and escalate issues involving risk, policy or broader stakeholder impact.
• Strong analytical and process improvement skills, including using operational data to identify trends, assess capacity, determine root causes and recommend scalable solutions.
• Experience using HRIS, case management and workflow tools to support operational effectiveness.
• Ability to operate effectively in a globally connected, U.S.-based corporate environment, balancing regional requirements with consistent service standards and scalable ways of working.

Nice to have

• Benefits administration experience (strongly preferred).
• Advanced familiarity with Workday (strongly preferred).

Details

• Location: Pune, India.