Overview
AWS Solution Architect responsible for designing and supporting cloud contact center solutions for NeuraFlash customers, including Amazon Connect and related architecture work on AWS and Salesforce.
What you'll do
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessments and audits to identify ROI/outcomes for moving to CCaaS AWS Connect Platform.
- Review business processes to identify customer requirements and processes.
- Translate customer requirements into contact center design using best practices and AWS services.
- Oversee and mentor technical teams to deliver solutions on time, on budget, and to quality standards.
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly.
What you'll need
- Customer-facing contact center experience.
- Experience building integrations across WFM, CRM, and contact center solutions.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).
- Knowledge of automation tools/frameworks such as Jenkins and GitLab CI/CD.
- AWS Cloud Practitioner Certification and AWS Developer Associate or Professional AWS Solution Architect Certification.
Details
- Work mode: Remote (India) with location restriction to Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune.
- Travel: anticipated travel commitment up to 25% for certain roles.
Read the full description and apply on the company’s own careers page.
NewPosted today
