Overview
Back Office Operations Representative (Rep I) for consumer disputes and email operations related to credit reports/scores and personal disputes.
What you'll do
- Work in the consumer dispute and email operations process.
- Address and resolve consumer queries, requests, and complaints about credit reports, scores, or disputes.
- Respond to emails correctly and completely within the prescribed SLA.
- Draft responses independently, using templates selectively.
- Identify and escalate probable escalations or sensitive issues for faster resolution.
- Analyze complaints and prepare credit reports post analyzing complaints.
- Interact with member bank representatives and consumers/entities via phone/email for dispute resolution.
- Support weekend/holiday/shift extensions as required by business needs.
What you'll need
- Minimum Graduate degree in any stream.
- 1-3 years of experience in banking operations or BFSI industry.
- Excellent communication skills in English (verbal and written).
- Good command of spoken Hindi, including ability to read and comprehend consumer complaints in Hindi.
- Experience handling escalations/complaint desk related to banking or insurance products.
- Strong customer-centric service attitude, analytical and problem-solving skills.
- Basic familiarity with MS Office.
Details
- Hybrid position with regular virtual work and in-person work at an assigned TU office location for a minimum of two days a week.
Read the full description and apply on the company’s own careers page.
