Bilingual Administration & Co-Pay Assistant/Assistant(e) Administratif(ve) et de Co-Paiements - Bilingue - 6-Month Contract (Open)

Overview

Provide bilingual administrative and reimbursement support for patient and provider support services in Canada. The role focuses on patient follow-up, reimbursement documentation, coverage information, and case coordination.

What you'll do

• Follow up with patients to obtain reimbursement updates and case information.
• Update patient files with reimbursement activities, outcomes, and communications.
• Collect and record coverage, claims, and patient access information.
• Escalate reimbursement issues and coverage barriers to the appropriate team.
• Report adverse events identified during patient interactions.
• Compile reimbursement information for reporting, tracking, and case management.
• Support resolution of case and workload issues with internal teams.

What you'll need

• 1–3 years of administrative experience in a pharmaceutical setting.
• High school diploma or GED.
• Fluency in French and English.
• In-depth knowledge of Microsoft Office Suite.
• Accuracy when processing large volumes of data.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to work independently and in a team environment.

Details

• Six-month contract.
• Full-time position.
• Remote, Quebec.