Bilingual System Operations Specialist (Japanese)

Overview

Unified Systems Operator role at Kyndryl, monitoring, controlling and maintaining systems across the infrastructure environment, with a bilingual Japanese focus.

What you'll do

• Monitor and maintain IT infrastructure by tracking system performance, events, and alerts to ensure operational stability.
• Validate and respond to incidents by analyzing alerts, identifying potential risks, and escalating issues when necessary to prevent service disruptions.
• Execute preventive maintenance tasks to improve system reliability and reduce the likelihood of outages.
• Provide innovative solutions to technical and business challenges while supporting continuous improvement initiatives.
• Act as a trusted advisor to customers by sharing best practices, optimizing resource utilization, and enhancing operational efficiency.
• Collaborate with cross-functional teams and specialists to support projects and drive successful business outcomes.
• Engage directly with customers to understand their requirements and build strong working relationships.
• Apply a proactive and problem-solving mindset to identify opportunities for improvement and address issues before they impact operations.

What you'll need

• Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.
• Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
• Experienced in handling client communication and negotiations.
• Excellent in Japanese skills both translation and interpretation.
• At least 3 years of experience in a similar role, preferably in an IT or technical setting.
• Excellent problem-solving and analytical skills.
• Hands-on experience.

Nice to have

• In-depth knowledge of Windows and Linux Operating Systems.
• Experience or technical knowledge of Batch Operations.
• Ability to communicate effectively, both verbal and written.
• Bachelor's degree in computer science, Information Technology, or other related fields.
• Windows Server certification.

Details

• Location: Gurugram (KIN51655).
• Hybrid-friendly culture.