Business Analyst - Browsers

Overview

Business Analyst / Product Owner for Digital Workplace Applications & Store, responsible for managing and supporting enterprise browser environments across the global organisation.

What you'll do

• Triage, address and resolve browser-related service requests (via ServiceNow/SNOW) within established Service Level Agreements while maintaining high customer satisfaction (CSAT).
• Proactively monitor browser stability and compatibility to minimise operational downtime caused by updates or misconfigurations.
• Manage browser configurations through AD, with deep understanding of OU inheritance, enforcement and filtering so policies reach the correct endpoints without conflict.
• Maintain compatibility for legacy web applications while steering the organisation toward modern web standards.
• Oversee the full lifecycle of browser deployment for Airbus commercial.
• Lead the implementation and ongoing management of web browsers to centralise browser visibility and security across Windows, macOS and Chromebooks.
• Leverage the Google Admin Console to manage cloud-based browser policies, extensions and reporting.
• Ensure browsers follow the security standards expected from Airbus commercial, including mitigation of phishing, XSS and malicious extensions via browser hardening.
• Diagnose complex enterprise-level issues by analysing network headers, certificates and policy conflicts.
• Document technical processes clearly and communicate update schedules to non-technical stakeholders.
• Automate routine browser deployment and configuration tasks to increase team operational efficiency.

What you'll need

• Basic technical command of browser architecture, including rendering engines, process isolation and sandboxing.
• Ability to orchestrate global configurations through cloud-based management and complex Active Directory GPO structures.
• Expertise in enterprise management of browsers, including GPO management, contemporary cloud management, whitelisting on the browser and extension management.
• Advanced knowledge of Active Directory (AD), specifically GPO management and the intricacies of inheritance and precedence.
• Proven expertise in managing the browser lifecycle, translating security requirements into granular configurations via GPO enforcement strategies.
• Proficiency in interpreting reports that track and visualise KPIs, specifically SLA compliance, operational downtime reduction and enterprise-wide browser version distribution.
• Moderate proficiency in ServiceNow (SNOW) for incident and request management.
• Stakeholder management: coordinate between IT Security, Application Owners and end-users, navigating diverse perspectives.

Nice to have

• Chrome enterprise core management experience or know-how.
• Visualisation of existing data reports.
• Experience dealing with multiple stakeholders of varied domains with different perspectives.
• Understanding of the Google Admin Console.
• Experience working on GPMC (Group Policy Management Console) and IIS (Internet Information Services).

Details

• Location: Bangalore Area, India.
• Employment type: Permanent.
• Experience level: Professional.
• Job family: Digital.
• Number of positions: 1.