Business Analyst II

Overview

Business Analyst II focused on User Acceptance Testing (UAT) for RX's Mercury global registration and eCommerce platform, bridging product delivery and business validation.

What you'll do

• Partner with Product Managers, Product Owners, and Business Analysts to understand desired outcomes, user journeys, business rules, and acceptance criteria.
• Turn requirements into practical, risk-based UAT scenarios covering standard journeys, exceptions, and relevant regional variations.
• Coordinate testing scope and schedules, providing participants with clear instructions, test-event links, and prerequisites.
• Work with engineering, QA, and configuration teams to ensure environments, test data, and configurations are ready before testing.
• Perform hands-on business validation and help users investigate and reproduce unexpected results.
• Maintain a consolidated record of business feedback and communicate test completion, outstanding observations, and potential enhancements.
• Separate defects from configuration issues, clarification requests, and enhancement ideas, working with product and technical teams to agree next steps.
• Document reproducible issues, including expected and actual results, supporting evidence, and business impact, and coordinate retesting after fixes.
• Report progress, coverage, blockers, and residual risks so decision-makers can clearly assess readiness.
• Coordinate acceptance evidence and follow-up while keeping approval and validation accountability with the relevant Business Units.
• Prepare business-facing release updates that explain what changed, why it matters, and any relevant limitations or actions.
• Keep testing guidance, feedback records, and supporting documentation accessible to global stakeholders.
• Create reusable scenarios and checklists to improve consistency and reduce repeated effort across releases.
• Apply lessons from UAT and production issues to strengthen future acceptance coverage and identify gaps earlier.
• Collaborate across regions and time zones, keeping dependencies, decisions, and ownership clear.

What you'll need

• Practical experience in UAT, business analysis, functional testing, or a similar role supporting user-facing digital products.
• Experience translating requirements and business processes into clear acceptance criteria and end-to-end test scenarios.
• Ability to organize testing with business users, balance competing priorities, and follow issues through to documented outcomes.
• Strong analytical skills and attention to detail, with the ability to explain business impact as well as technical symptoms.
• Clear written and verbal communication skills, including experience producing user guidance, test summaries, and release updates.
• Experience with issue-tracking and collaborative documentation tools such as Jira and Confluence, or equivalents.
• Understanding of Agile delivery and the differences between engineering QA, business acceptance, and release approval.
• A collaborative approach and confidence working with technical and non-technical stakeholders in a distributed team.

Nice to have

• Experience with event registration, ticketing, eCommerce, or other transaction-based customer journeys.
• Familiarity with payments, invoicing, discounts, upgrades, entitlements, or integrations between customer-facing and back-office systems.
• Exposure to onsite operational tools, badge management, or access-control workflows.
• Awareness of accessibility, localization, and data-quality considerations in business acceptance testing.
• Experience with test-management tools, basic data queries, or API-testing tools to support investigations.

Details

• Location: Chennai.