Business Analyst

Overview

Provide Level 1 and Level 2 support for Enterprise Analytics users, troubleshoot reporting and data issues, and develop and enhance Power BI reports and dashboards across global regions.

What you'll do

• Provide Level 1 and Level 2 support for Enterprise Analytics users, addressing inquiries related to reports, dashboards, and data across global regions.
• Respond to support requests via ticketing systems, email, and virtual collaboration tools in accordance with defined service level agreements (SLAs).
• Clearly explain reports, KPIs, and data concepts to business users with varying levels of technical expertise.
• Troubleshoot reporting and data issues, perform root cause analysis, and coordinate with Data Engineering, Analytics, and IT support teams for resolution.
• Collaborate closely with US- and EMEA-based stakeholders to gather reporting requirements and clarify business needs.
• Develop, modify, and enhance reports and dashboards using Power BI and other enterprise reporting tools.
• Support user enablement through virtual training sessions, user guides, and knowledge documentation.
• Gain working knowledge of enterprise data architecture, ETL processes, data orchestration, and data models to effectively support analytics solutions.
• Document recurring issues, standard operating procedures, and support processes to enable scalable and consistent global support.

What you'll need

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Analytics, or a related discipline.
• 2 to 3 years of relevant experience in analytics support, business intelligence, IT support, or a similar role.
• Hands-on experience with Power BI, Power Pivot, Tableau, or similar data visualization tools.
• Strong written and verbal communication skills in English.
• Proven ability to work effectively with global stakeholders across multiple time zones.
• Strong analytical and problem-solving skills with attention to detail and data quality.
• Ability to manage multiple priorities in a structured and process-driven environment.
• Customer-focused mindset with a proactive and collaborative approach.
• Ability to work independently with minimal supervision while contributing to team goals.

Nice to have

• Exposure to ETL concepts, data modeling, relational databases, and SQL.
• Experience supporting global stakeholders or working in an offshore delivery environment.

Details

• Location: Chennai, India.
• Willingness and ability to work flexible schedules, including partial or full overlap with US Eastern Time Zone working hours, on a regular basis.