Business Analyst -Salesforce/Docusign- 3-6 Years – Pune

Overview

Support the enterprise-wide implementation and optimisation of Salesforce across Enterprise (LOB), bridging business needs and technical delivery to drive operational efficiency, customer outcomes, and business growth.

What you'll do

• Partner with business stakeholders to understand strategic objectives, operational challenges, and opportunities for improvement across the customer lifecycle.
• Elicit, analyse, document, and prioritise business requirements, ensuring they are clear, complete, and actionable.
• Translate business requirements into detailed user stories, process flows, acceptance criteria, and functional specifications.
• Collaborate with architects, developers, and product owners to design solutions that align with business needs and Salesforce best practices.
• Support agile delivery teams within Scrum, Kanban, and SAFe Agile frameworks to deliver incremental business value.
• Facilitate workshops, stakeholder interviews, process mapping sessions, and requirements gathering activities.
• Analyse existing business processes and identify opportunities for automation, optimisation, and digital transformation through Salesforce capabilities.
• Manage and maintain requirements, user stories, and documentation within JIRA and other delivery management tools.
• Support testing activities, including defining acceptance criteria, validating delivered functionality, and facilitating user acceptance testing (UAT).
• Monitor delivered solutions to ensure expected business outcomes and benefits are achieved.
• Act as a trusted advisor to stakeholders, helping maximise adoption and value from the Salesforce platform.
• Support change management activities and contribute to user training, communications, and adoption initiatives where required.

What you'll need

• Minimum 3+ years of Business Analysis experience supporting Salesforce implementations, enhancements, or transformation initiatives.
• Strong understanding of Salesforce platform capabilities, particularly within Sales Cloud and Service Cloud environments.
• Proven experience gathering, documenting, and managing business and functional requirements throughout the project lifecycle.
• Experience creating process maps, business workflows, user stories, acceptance criteria, and business requirements documentation.
• Strong analytical and problem-solving capabilities, including process improvement and business process re-engineering.
• Experience working closely with technical teams to translate business requirements into deliverable solutions.
• Familiarity with API-driven integrations and understanding how enterprise systems interact with Salesforce.
• Experience supporting testing, UAT activities, and release validation processes.
• Knowledge of Agile delivery methodologies including Scrum, Kanban, and SAFe Agile.
• Strong stakeholder management skills, with the ability to engage effectively across business, operational, and technology teams.
• Excellent written and verbal communication skills, including workshop facilitation, requirements documentation, and executive-level presentations.

Nice to have

• Additional experience with, or willingness to learn: Agentforce, Data Cloud / Data 360, Experience Cloud, MuleSoft, Tableau.
• Salesforce Business Analyst Certification or related Salesforce certifications.

Details

• Location: Pune, India.