Business Development Representative

Overview

The Business Development Representative supports the Sales organization by identifying, engaging, and qualifying prospective opportunities before transitioning qualified opportunities to the appropriate Sales Representative. The role serves as the first point of contact for prospective clients and helps build a healthy sales pipeline.

What you'll do

• Respond to and engage assigned leads through telephone, email, and other approved communication channels.
• Conduct initial discovery conversations to understand the prospect's business, needs, challenges, current solutions, decision-making process, and level of interest.
• Qualify prospective opportunities using established criteria to determine fit and sales readiness.
• Schedule qualified prospects with the appropriate Sales Representative and provide a clear, complete handoff of information gathered during qualification.
• Maintain consistent and timely follow-up with leads that require additional nurturing before they are ready to engage with Sales.
• Conduct outbound prospecting activities as assigned to identify and develop new potential business opportunities.
• Support Back to Base sales initiatives by reviewing existing client accounts and identifying opportunities for additional products, services, or solutions.
• Contact existing clients as part of Back to Base campaigns to determine interest, business need, and readiness for additional solutions before transitioning qualified opportunities to Sales.
• Develop a working knowledge of company products, services, pricing structure, target markets, and ideal customer profiles.
• Accurately document prospect and client interactions, qualification information, follow-up activities, and outcomes within HubSpot and other designated systems.
• Maintain accurate lead statuses and ensure opportunities are appropriately progressed, nurtured, disqualified, or transitioned based on established processes.
• Partner closely with assigned Sales Representatives to understand priorities, target opportunities, qualification expectations, and feedback regarding lead quality.
• Collaborate with Marketing, Customer Success, and other internal teams when opportunities or relevant client information are identified.
• Meet established performance expectations related to outreach activity, response time, qualified opportunities, scheduled meetings, lead conversion, and Back to Base initiatives.
• Participate in sales training, coaching, team meetings, and ongoing product education.
• Provide feedback regarding common prospect questions, objections, competitive information, and market trends identified through conversations.
• Represent the company professionally and create a positive experience during every prospect and client interaction.

What you'll need

• High school diploma or equivalent.
• Strong verbal and written communication skills with the ability to build rapport quickly.
• Ability to ask effective discovery questions and actively listen to understand business needs.
• Comfortable conducting outbound telephone and email outreach to prospective and existing clients.
• Ability to recognize potential sales opportunities without prematurely advancing unqualified leads.
• Strong organizational and follow-up skills with the ability to manage multiple leads and priorities simultaneously.
• Ability to learn and communicate the value of multiple products and services.
• Comfortable working toward measurable activity and performance goals.
• Ability to receive coaching, incorporate feedback, and continuously improve.
• Strong attention to detail and commitment to maintaining accurate CRM records.
• Ability to work collaboratively with Sales and other departments while maintaining clear ownership of assigned responsibilities.
• Self-motivated with the ability to remain persistent and professional when prospects are difficult to reach or initially uninterested.

Nice to have

• Associate or Bachelor's degree in Business, Marketing, Communications, or a related field.
• Previous experience in business development, inside sales, lead generation, customer service, account management, or a related customer-facing role.
• Experience working within a SaaS, technology, payments, fitness, or business-to-business environment.
• Experience working with CRM systems such as HubSpot.

Details

• Remote, USA.
• Scheduled weekly hours: 40.
• Regular worker type; 1 opening.
• Business unit: Club OS One.