Business Process Analyst - Bangalore

Overview

Business Process Analyst in the banking domain, focused on KYC and client onboarding, working with operations, compliance, financial crime, product and technology stakeholders.

What you'll do

• Engage with KYC, Client Onboarding, Operations, Compliance, Financial Crime, Product and Technology stakeholders to understand business needs and operational challenges.
• Conduct stakeholder interviews, workshops and process walkthroughs to elicit and validate requirements.
• Gather, analyze and document business, functional and non-functional requirements for KYC and onboarding initiatives.
• Translate business and operational requirements into clear Business Requirements Documents (BRDs), Functional Requirements, User Stories, Use Cases and Acceptance Criteria, as appropriate.
• Analyze existing policies, procedures, business rules and system functionality to determine requirements and identify gaps.
• Maintain requirements traceability from business need through design, development, testing and implementation.
• Conduct detailed discovery of existing As-Is processes through workshops, interviews, documentation reviews and operational walkthroughs.
• Develop clear end-to-end process maps using appropriate process-modelling standards, including BPMN and swim lane diagrams.
• Document process activities, roles, systems, hand-offs, decision points, business rules, controls, exceptions and dependencies.
• Identify process inefficiencies, bottlenecks, duplicate activities, unnecessary hand-offs, manual interventions, rework and opportunities for standardization or automation.
• Facilitate workshops to validate As-Is processes with business and operational stakeholders.
• Support the development of To-Be processes and operating models.
• Perform gap analysis between current-state and future-state processes.
• Identify opportunities for process simplification, standardization, digitization, workflow automation and Straight-Through Processing.
• Define process KPIs and support measurement of improvements such as turnaround time, processing time, rework, exception rate, SLA performance and productivity.

Details

• Location: Bangalore
• Years of experience: 8 to 14 years