Business Process Lead, Order to Cash

Overview

Own the end-to-end design of business processes from order acceptance through cash collection and recognized revenue, acting as the link between business stakeholders and technology teams and owning the detailed capability decomposition of this value stream.

What you'll do

• Own and continuously maintain a detailed (L2/L3) decomposition of order and subscription management, software provisioning and fulfillment, usage consumption and rating, billing and invoicing, invoice-to-cash, and revenue recognition capabilities.
• Facilitate structured working sessions with business stakeholders to document current processes and design future-state processes, producing process maps, documented decisions, and requirements.
• Translate future-state process designs into system requirements and partner with Product Owners and Engineering Leads through design, build, and testing.
• Support two parallel delivery tracks, current in-production systems and the next-generation platform build, correctly identifying which track an incoming request belongs to.
• Ensure lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work.
• Own change management, enablement, and adoption for process changes, including stakeholder impact assessment, readiness planning, training materials, and post-launch verification.
• Define and report process performance metrics that show whether processes are working.
• Hold and maintain documented agreements at shared boundaries with peer Business Process Leads.
• Own the capability design for software provisioning and fulfillment, including manual provisioning, provisioning error handling, feature enablement, software suspension and reinstatement, and trial extension.
• Own the capability design for usage consumption and rating, including overage management and how rated usage flows into billing and revenue treatment.

What you'll need

• Working knowledge of revenue recognition standards (ASC 606) and subscription billing mechanics, with the demonstrated ability to reason independently through how a mid-contract order change flows to invoicing, revenue schedules, and unbilled or deferred revenue balances.
• 5+ years of experience in business process design, business analysis, business architecture, or operations in a relevant domain.
• Demonstrated experience decomposing business capabilities into detailed, multi-level structures.
• Strong facilitation skills with cross-functional business stakeholders, including experience working at a director level, and comfort holding formal cross-functional agreements with peer process owners.
• Experience translating business process requirements into system requirements or work items for a technical delivery team, along with strong documentation habits.

Nice to have

• Experience with contract modification accounting and its process implications in a subscription business.
• Billing operations, collections, or revenue accounting process design experience.
• Experience with consumption or usage-based billing and rating models, including how overages are handled and billed.
• Experience with software provisioning, license entitlement, or feature enablement process ownership.
• Indirect tax process design experience, including taxability determination, nexus, and exemption certificate management.
• Prior experience partnering with a shared platform engineering team on roadmap sequencing and prioritization.
• Experience with Salesforce Revenue Cloud Advanced, a dedicated revenue recognition engine such as RightRev, Oracle and NetSuite, and indirect tax engines such as OneSource or CertifyTax.

Details

• Location: United States, remote.
• Hands-on individual-contributor role with a financial control responsibility.