Overview
The Business Systems Analyst supports, enhances, and optimizes enterprise applications and business processes within the SAP Business Planning and Consolidations functional domain. The role provides functional expertise, solution analysis, process improvement recommendations, and day-to-day operational support while partnering with business users, enterprise systems leadership, technical teams, and third-party service providers.
What you'll do
- Develop an understanding of assigned business processes, objectives, and operational challenges.
- Serve as a primary point of contact for business users within supported functional areas.
- Gather, document, and analyze business requirements for enhancements, projects, and continuous improvement initiatives.
- Facilitate requirements workshops, process reviews, and solution discussions.
- Translate business requirements into functional specifications and solution requirements.
- Support the evaluation and recommendation of technology solutions that address business needs.
- Provide functional support for enterprise applications within the assigned domain.
- Investigate, troubleshoot, and resolve application, process, and data-related issues.
- Coordinate issue resolution with technical teams, AMS providers, and vendors.
- Support incident, problem, and service request management processes.
- Monitor application performance and identify recurring issues and improvement opportunities.
- Ensure business continuity through support and knowledge management practices.
- Analyze business processes and identify opportunities for simplification, standardization, and optimization.
- Support implementation of approved enhancements and system changes.
- Participate in fit-gap analysis, solution design, configuration reviews, testing, deployment, and hypercare support.
- Identify opportunities to improve user experience and operational efficiency.
- Support adoption of automation, workflow, analytics, and AI-enabled solutions.
- Develop and execute test plans and test scripts.
- Coordinate user acceptance testing activities.
- Validate solution quality and ensure requirements are fully addressed.
- Support regression testing for application releases and upgrades.
- Assist with defect management and issue resolution.
- Support data quality initiatives and process governance activities.
- Assist in developing and enhancing reporting and analytics capabilities.
- Identify opportunities to improve business insight through data utilization.
- Ensure consistency and integrity of process-related data within supported applications.
- Partner with business stakeholders to understand evolving business needs.
- Collaborate with the Manager Enterprise Systems to prioritize work and support operational objectives.
- Support Digital Business Partners in evaluating business capabilities and improvement opportunities.
- Work with project teams, technical resources, AMS providers, and vendors.
- Participate in governance, planning, and continuous improvement activities.
What you'll need
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, Supply Chain, Finance, Human Resources, or a related discipline.
- 5+ years of experience supporting enterprise applications and business processes aligned to the domain area for this position.
- Experience gathering and documenting business requirements.
- Experience supporting system enhancements, projects, or technology implementations.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work effectively with cross-functional teams and stakeholders.
Details
- Location: India.
- Work mode: Hybrid.
Read the full description and apply on the company’s own careers page.