Business Transformation Specialist

Overview

Join Accenture's Functional and Process Excellence vertical to provide consulting support on strategic and operational business problems for global clients, using transformation methodologies and assets.

What you'll do

• Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement.
• Drive projects to improve productivity and SLA performance.
• Drive a strategic quality plan at the operational level, and define and implement strategic initiatives to ensure success in deploying operational excellence practice.
• Lead or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and employee engagement.
• Drive rigorous metrics to evaluate performance and reduce variability or defects in critical business processes.
• Identify analytics opportunities in processes and create a roadmap to move from reactive problem-solving to predictive and prescriptive techniques.
• Develop an understanding of Robotic Process Automation and drive end-to-end opportunity identification and implementation across processes.
• Support transformational initiatives and process improvements through digitization and analytics to get real-time insights into process health.
• Develop an understanding of Cognitive Intelligence (AI, ML, neural networks) and identify opportunities to address unstructured and non-standard inputs, judgement, and similar problems to improve scalability, efficiency, quality and reliability.
• Support short and long-term strategic business plans that align resources to meet future customer needs and drive superior operating results.
• Deliver quality and Lean Six Sigma projects that support continuous improvement of services, consistent with industry standards, government regulations and customer requirements.
• Break down end-to-end processes via Lean methodologies to identify automation or improvement opportunities and create automation or transformation roadmaps.
• Drive continuous improvement projects and interact with client and internal stakeholders to drive and influence improvement objectives.

What you'll need

• Any graduation.
• 6 to 7+ years of overall experience in Business Process Management.
• Well versed in operational excellence concepts such as VSMs, SOPs, swim lane process maps, FMEA, control charts, RCAs, and other quality methodologies.
• Has delivered large-scale end-to-end process transformation projects or brought about process improvement in marketing operations.
• Extensive experience managing high-performance, cross-functional teams and delivering large-scale transformation projects.
• Experience in shaping solutions, process diagnostics and blueprinting, and savvy with PowerPoint and Excel.
• Excellent communication skills; result-oriented, self-driven, high energy level, analytical and structured.
• Well versed in marketing technologies and leading analytics tools, AI and analytics, with a proven track record of implementing digital solutions or platforms.

Nice to have

• Any digital marketing and analytics certification.
• Six Sigma Green or Black Belt with quality improvement and Lean deployment background.

Details

• Location: Mumbai.