Continuous Improvement & Transformation Consultant

Overview

Lead strategic and tactical continuous improvement and service excellence initiatives for the Global Shared Services (GSS) team across geographies, owning service excellence metrics, Lean deployment and process improvement capability building.

What you'll do

• Support the GSS extended leadership team in executing the service excellence strategy and framework.
• Assist with prioritization of process improvement opportunities and ensure clear ownership and delivery of improvements.
• Collaborate with global stakeholders to implement initiatives that drive value.
• Deep dive into current business practices and processes to identify improvement opportunities.
• Lead improvement initiatives such as facilitating or conducting Value Stream Mapping (VSM) sessions, present and future state process design, and improvement of key metrics.
• Read and interpret SAP Signavio process-mining outputs, including process discovery, variant analysis, bottleneck and rework identification, conformance checks, throughput and cycle-time views, to baseline current state, validate VSM findings with system evidence and size opportunities.
• Build, structure and maintain end-to-end process models in SAP Signavio Process Manager (BPMN 2.0), including current-state and future-state models, process hierarchy and levelling, naming and modelling conventions, and linkage of models to KPIs, controls and process owners.
• Train employees on CI fundamentals and methods to identify and implement process improvement initiatives.
• Coach process owners and teams on reading Signavio process models so they are self-dependent on process mapping and act on insights without dependence on the CI team.
• Work collaboratively with global teams to develop and implement ideas that drive business value.
• Lead Lean initiatives to eliminate waste, standardize processes and practices, and develop action plans to achieve service excellence and customer satisfaction.
• Help teams set up and standardize operational, service owner and business outcome metrics.
• Ensure improved and standardized processes are reflected as governed, published Signavio models that serve as the single source of truth.
• Track, validate and report cost savings after implementation of improvement initiatives, implement site-wide CI initiatives, and set up and roll out new frameworks.
• Use Signavio process-mining views to evidence baseline versus post-implementation performance and confirm improvements are sustained.

What you'll need

• Bachelor's degree.
• Minimum 8 years of related experience.
• Minimum 2 years of relevant SAP Signavio experience, gained alongside a core continuous improvement or process excellence role.
• Lean Six Sigma Black Belt from a reputed institute such as ASQ or ISI.
• Proficiency in MS Excel, Word, PowerPoint, Visio and Minitab.
• Experience in SharePoint.
• Lean and continuous improvement methodology and tools.
• Project management principles.
• SAP Signavio Process Manager (expert): demonstrated hands-on process modelling in BPMN 2.0, building and governing multi-level end-to-end process models, applying modelling standards and conventions, managing dictionary/glossary objects, versioning, review and publishing workflows, and collaborating with process owners on model sign-off.
• Good verbal and written communication.
• Analytical thinking.
• Interpersonal skills to communicate effectively across all levels and in a multi-cultural environment.
• Ability to influence.
• Problem-solving mindset.
• Fast decision making.
• Ability to prioritize and manage time.
• Certified on and hands-on with continuous improvement tools, including deploying Lean methodology, conducting VSMs for medium to large projects, change management, and knowledge of best-in-class industry benchmarks for service performance management.
• Demonstrated experience in project management for medium and large projects.
• Ability to connect process-mining evidence to Lean problem solving, using data to confirm or challenge what a VSM or Gemba walk suggests.

Nice to have

• Master's degree, preferably in Shared Service Operations or a quantitative background.
• Lean Practitioner certification.
• SAP Signavio certification (Process Manager / Process Intelligence).
• Preferably 10 years of related experience.

Details

• Location: Powai, Mumbai, Maharashtra, India.
• Individual contributor role.
• Applicants must meet minimum age qualifications in the country in which the job is located.