C4C - Sales & Services DevOps

Overview

Design, configure and support SAP C4C Sales and Service Management processes in a global AMS environment, and deliver digital services that meet business requirements.

What you'll do

• Collaborate with stakeholders to gather and analyze technical requirements.
• Translate business requirements into technical solutions to optimize business experience.
• Own the overall technical quality, performance, security, continuity and availability of the products in scope.
• Perform configuration changes and development for C4C Sales and Services independently.
• Provide technical and functional support for SAP C4C Sales and Service Management processes.
• Support Service Management Business Process Owners, key users, and local project teams in resolving incidents, service requests, and functional questions.
• Support core SAP Service Cloud processes, including ticket management, service level agreements (SLAs), case routing, field service coordination, customer master data, and service analytics.
• Perform issue analysis, business impact assessment, root cause analysis, and coordination with technical teams, senior functional experts, or external partners.
• Support change requests and upgrades through impact analysis, functional testing, regression testing, and documentation updates.
• Work according to ITIL-based AMS processes, including incident management, service request handling, problem management, and change management.
• Use tools such as ServiceNow, Jira, and Confluence for ticket handling, issue tracking, documentation, and knowledge sharing.
• Support local deployments and hypercare by helping users adopt the global template and resolving service-related issues after go-live.
• Collaborate with cross-functional teams in Sales (O2C), Logistics, Finance, and backend S/4HANA systems.
• Integrate digital services with existing platforms and third-party applications.
• Document technical processes and provide training to support teams.
• Contribute to continuous improvement by identifying recurring issues, proposing improvements, and supporting stabilization of the global template.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• Hands-on experience in digital service creation and management, including requirements analysis, technical solution design, and integration of digital services with existing platforms.
• Relevant professional certifications such as Certified ScrumMaster (CSM) or ITIL Foundation.

Details

• Location: Bangalore.