Client Engagement Director (US)

Overview

Serve as a primary point of contact for one to two critical client relationships, owning day-to-day client leadership and guiding account strategy to ensure exceptional delivery and measurable business impact.

What you'll do

• Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
• Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
• Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
• Partner on overall account health, including quarterly and annual account planning
• Translate client business goals into agency strategy
• Address and resolve client issues promptly, ensuring a seamless client experience
• Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
• Support account growth by identifying opportunities to expand client relationships into new service areas
• Anticipate and resolve client challenges with clarity, urgency, and sound judgment
• Ensure that all deliverables meet quality standards and deadlines set by the client
• Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions

What you'll need

• Proven experience in account management with a focus on client satisfaction and relationship building
• Strong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions
• Ability to proactively identify client needs and translate them into actionable, strategic solutions
• Extensive experience in agency account management, digital product, brand strategy, or a related field
• Comfortable with analytics, technology, content management platforms, and AI initiatives
• Demonstrated skill in leading teams and influencing others to achieve project success
• Financial acumen, including experience managing growth pipelines, budgets, scopes, and account growth
• Experience supporting contract negotiations

Details

• Location: New York, New York, United States; Remote
• Target compensation range: $150,000 - $170,000