Client Experience Specialist

Overview

Support the Client Experience team in delivering insights, business intelligence deliverables, and audience strategies for clients. Coordinate projects and cross-functional team integration to align goals, resolve issues, maximize client satisfaction, and turn data into actionable recommendations.

What you'll do

• Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
• Maintain project plans, timelines, deliverable trackers, and internal documentation.
• Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
• Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
• Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
• Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
• Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.

What you'll need

• 1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
• Strong written and verbal skills.
• Excellent project management and organizational skills; able to manage multiple deadlines and priorities.
• Comfort working cross-functionally and following through on details.
• Proficiency in Microsoft Office Suite.
• Collaborative team player who performs well in a fast-paced environment.

Nice to have

• Experience with project management tools like Asana.

Details

• Location: Bangalore, India.
• Depending on your location, this role could be hybrid in NYC, Nashville, LA, or San Francisco, or remote.