Client Onboarding Integration Specialist

Overview

Client Integration Specialist responsible for ensuring seamless connectivity between Cisive's platform and client systems, supporting new client onboardings and the expansion of existing client programs, working with Project Managers, clients, integration partners and internal technical teams.

What you'll do

• Serve as a subject matter expert for client integrations, including REST APIs, ATS platforms and other third-party systems.
• Configure, test, troubleshoot and maintain API integrations between Cisive's platform and client systems.
• Perform API testing using tools such as Postman, SoapUI, Swagger or similar platforms.
• Troubleshoot API failures, authentication issues, data exchange errors and integration-related issues, identifying root causes and implementing appropriate resolutions.
• Write and execute SQL queries using MS SQL Server to investigate data discrepancies, validate records and troubleshoot integration issues.
• Perform data mapping, transformation, validation and ETL-related activities to ensure accurate data transfer between systems.
• Work with different data formats, including JSON and XML, to support API integrations.
• Support integrations with major Applicant Tracking Systems (ATS) and HR platforms, including Workday, iCIMS, Taleo, Oracle Recruiting Cloud, SAP SuccessFactors or similar systems.
• Work with authentication protocols such as OAuth 2.0, API Keys, Basic Authentication, SAML/SSO and certificates.
• Analyze system logs, identify integration failures and perform root cause analysis to resolve technical issues.
• Collaborate with client technical teams, Project Managers, internal stakeholders and third-party vendors to successfully implement and launch integrations within agreed timelines.
• Maintain technical documentation, API specifications, integration configurations, testing results and troubleshooting procedures.
• Provide technical guidance and support to clients and integration partners throughout the implementation and integration lifecycle.
• Identify opportunities to improve integration processes, technical workflows and overall client experience.

What you'll need

• High school diploma or equivalent required.
• Bachelor's degree in Information Systems, Computer Science, Business or a related field, or equivalent practical work experience.
• 2–4 years of experience in technical support, systems integration, API support, client onboarding or technical implementation.
• Hands-on experience with REST APIs, API testing and troubleshooting.
• Practical experience writing SQL queries using MS SQL Server.
• Experience with data mapping, ETL processes and data validation.
• Experience configuring, supporting or troubleshooting integrations with at least one major ATS or HRIS platform.
• Strong understanding of API authentication methods and data exchange formats.
• Excellent analytical, troubleshooting, documentation and communication skills.
• Ability to independently write and execute SQL queries, including SELECT, JOIN, INSERT and UPDATE statements.
• Familiarity with SQL Server Management Studio (SSMS) or similar database management tools.
• Understanding of JSON and XML data formats.
• Understanding of authentication protocols, including OAuth 2.0, API Keys, Basic Authentication and SAML/SSO.
• Ability to prepare technical documentation, integration guides and configuration specifications.

Nice to have

• Previous experience in the background screening industry.
• Experience in client-facing technical support, implementation or onboarding.
• Experience working with third-party integration partners and enterprise clients.
• Ability to translate business and client requirements into technical integration configurations.
• Strong communication and stakeholder management skills.

Details

• Work location: Remote – India.
• Work schedule: Monday to Friday, US shift.
• Working hours: 5:30 PM to 2:30 AM IST during EDT and 6:30 PM to 3:30 AM IST during EST, subject to US daylight saving time changes.