Software Engineer II

Overview

Software Engineer II designs, develops, troubleshoots and debugs software programs for enhancements and new products, and develops software and tools in support of design, infrastructure and technology platforms.

What you'll do

• Provide administration, development, and application support for end users.
• Participate in the design, develop, code, test and debug system software.
• Review code and design software.
• Participate in configuring and integrating third-party software components and technologies.
• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments.
• Address and resolve software bugs and bug reproduction requests; log all incidents and requests; engage other service desk or service resources to resolve incidents beyond your scope of ability or responsibility.
• Provide limited after hours and on-call support as needed.
• Review and develop test documentation.
• Work with stakeholders and cross-functional teams on projects and initiatives.
• Perform other duties as required.

What you'll need

• Bachelor's degree (B.S/B.A) from a four-year college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience.
• Builds productive internal and external working relationships.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Understanding of various development programs.
• Ability to quickly learn customer support processes, tools and techniques.
• Understanding of how to configure third-party software components and technologies.
• Ability to perform root cause analysis of network, operating system, and other issues.
• Excellent communication skills in English (both speaking and writing).
• Ability to collaborate and work remotely, including use of communication tools.
• Ability to multi-task and self-organize, including prioritization of activities.
• Understanding of using monitoring systems.
• Attention to detail.

Nice to have

• Familiarity with system administration.

Details

• Location: Remote, India.
• Scope: Applies company policies and procedures to resolve a variety of issues; works on problems of moderate scope; receives general instructions on routine work and detailed instructions on new projects.
• Must be able to perform office-related tasks, which may include prolonged sitting or standing, move from place to place within an office environment, use a computer, and communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.