Client Operations Delivery Analyst

Overview

Client Operations Delivery Analyst role in Cisco’s Commerce Operations – Central Operations team, supporting global Partner Business Services and commerce operations. You will manage global delivery activities, analyze operational data, and drive process improvements through automation and analytics.

What you'll do

• Own global delivery activities including case intake, prioritization, escalation, resolution, and performance management.
• Resolve complex operational issues and manage escalations for end-to-end commerce transactions.
• Analyze operational data to identify trends, gaps, and opportunities while maintaining data quality and compliance.
• Identify and implement opportunities for automation, AI, and digital transformation in commerce operations.
• Support exception management by assessing risks, making informed decisions, and ensuring documentation.
• Support reporting and analytics related to operations, productivity, performance, and staffing capacity.

What you'll need

• 3–5 years of experience in Quote-to-Cash (QTC), Order Management, Partner Business Services, Channel Operations, or related commerce operations.
• At least 2 years of hands-on experience in Operations and Channel environments.
• Basic knowledge of AI technologies, automation, and digitization relevant to commerce operations.
• Ability to analyze operational data, identify trends and process gaps, and translate insights into actionable recommendations.
• Strong stakeholder management skills across regional, global, and cross-functional teams.
• Strong PowerPoint, presentation, process documentation, and communication skills.

Details

• Location: Bangalore, India.