Overview
Order Handling Engineer supporting order, customer support (technical and payment-related), and service efficiency for ABB’s Electrification business in Nashik.
What you'll do
- Provide customer support including technical support plus order and payment-related assistance.
- Implement customer support strategy to improve operational excellence and customer satisfaction in the sales process.
- Process orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams.
- Act as the first point of contact for customer queries and orders, ensuring issue resolution.
- Support pre-sales or after-sales service through customer issue resolution and effective communication.
- Drive continuous improvement and lead digitalization/automation to improve order execution efficiency and productivity.
What you'll need
- Full-time degree in Electrical Engineering.
- 5 to 8 years experience in order management, project management, customer service, sales operations, or supply chain processes.
- Proficiency in Microsoft 365 tools including Excel, Power BI, and Power Automate.
- Experience using ERP systems (SAP preferred).
- Strong analytical and problem-solving skills to interpret operational data and drive improvements.
- Excellent communication and stakeholder management skills, including strong verbal and written English communication.
Details
- Location: Nashik, Maharashtra, India.
- Work model: Onsite.
- Business/Team: Electrification business, Distribution Solution division, Nashik, India.
- Reports to: Manager Order Handling.
Read the full description and apply on the company’s own careers page.
