Client Partner - Retail, CPG & Pharma

Overview

Own and grow a portfolio of 10–20 enterprise accounts in Retail, CPG & Pharma, driving renewals, upsells, cross-sells, and new business as a consultative commercial lead for Knit's AI-native research platform.

What you'll do

• Own and grow a portfolio of 10–20 enterprise accounts in Retail, CPG & Pharma, including existing clients and targeted net-new logos.
• Drive renewals and expansion so every partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts, including new business units, teams, and use cases such as shopper journey and path-to-purchase, packaging and claims testing, assortment and category strategy, innovation pipelines, brand positioning, and patient and HCP research.
• Act as a strategic advisor to senior Consumer & Shopper Insights, Category Management, Brand, Commercial Insights, and Market Research leaders on expanding use of Knit's AI-native platform.
• Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• Lead commercial negotiations, owning renewals, upsells, and cross-sells in collaboration with Sales Leadership.
• Collaborate with Customer Success, Research, and Product to ensure clients realize full value and as new platform capabilities emerge.
• Represent Knit externally at Retail, CPG & Pharma conferences, client summits, and industry events.
• Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across the renewal and expansion process.

What you'll need

• 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry.
• Direct experience selling into and growing accounts at retailers, CPG manufacturers, and/or pharmaceutical or healthcare companies, with a working understanding of how insights teams support Brand, Category, and Commercial teams.
• Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts.
• Experience supporting clients at Fortune 500 companies with Insights titles (including Chief Research/Insights Officers, VP, and director-level and above).
• Experience selling $100K+ contracts to Fortune 500 clients and managing $1M+ Enterprise relationships.
• Proven success managing Fortune 500 clients with multi-business-unit complexity.
• Consistent track record of hitting or exceeding growth, renewal, or NRR targets.
• Experience leading commercial negotiations for six- and seven-figure contracts.
• Consultative, discovery-led approach with exceptional listening and problem-solving skills.
• Highly organized, with disciplined pipeline and account management.
• Strong collaboration skills, leading cross-functional teams across Customer Success, Research, and Product.
• A builder's mindset, comfortable navigating ambiguity and shaping processes as the company scales.

Nice to have

• Experience selling to pharma commercial or market research teams, including familiarity with HCP and patient research and compliance considerations (e.g., adverse event reporting, MLR review).
• Familiarity with retailer–manufacturer dynamics, category management, or retail media.
• Background in SaaS, AI, or technology-enabled services that drive strategic business decisions.
• Experience managing global or multi-market client portfolios.
• History of success in high-growth or startup environments where playbooks are still being written.

Details

• Location: Remote-first, with priority for candidates in New York City, Chicago, San Francisco, LA, Boston, Seattle, or Philadelphia. Office spaces are available in all hubs.
• Travel as needed for in-person customer meetings and industry conferences; Knit holds US all-team, in-person company events 2x per year.
• Salary: $140K–$160K base (50% base / variable).
• Ideal start date: February 1, 2027.
• Reports to: Managing Client Partner – Retail, CPG & Pharma. No direct reports.