Client Partner - Tech, Telecom, Media

Overview

Own and grow a portfolio of 10–20 enterprise accounts in Tech, Telecom & Media, driving renewals, expansion and new logo wins through consultative, commercially led relationship management.

What you'll do

• Own and grow a portfolio of 10–20 enterprise accounts in Tech, Telecom & Media, including existing clients and targeted net-new logos.
• Drive renewals and expansion so every partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts, including new business units, teams, and use cases such as subscriber acquisition and churn, pricing and plan packaging, content and creative testing, audience segmentation, ad effectiveness, and product launches.
• Act as a strategic advisor to senior Consumer Insights, Audience Research, Product/UX Research, Market Intelligence, and Marketing leaders on expanding use of Knit's AI-native platform.
• Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• Lead commercial negotiations, owning renewals, upsells, and cross-sells in collaboration with Sales Leadership.
• Collaborate with Customer Success, Research, and Product to ensure clients realize full value from Knit and adopt new platform capabilities.
• Represent Knit externally at Tech, Telecom & Media conferences, client summits, and industry events.
• Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across the renewal and expansion process.

What you'll need

• 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry.
• Direct experience selling into and growing accounts at technology, telecommunications, and/or media & entertainment companies, with a working understanding of how insights teams partner with Product, Marketing, Content, and Ad Sales.
• Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts.
• Experience supporting clients at Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above).
• Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships.
• Proven success managing Fortune 500 clients with multi-business-unit complexity.
• Consistent track record of hitting or exceeding growth, renewal, or NRR targets.
• Experience leading commercial negotiations for six- and seven-figure contracts.
• Consultative, discovery-led approach with exceptional listening and problem-solving skills.
• Highly organized, with disciplined pipeline and account management.
• Strong collaboration skills, adept at leading cross-functional teams across Customer Success, Research, and Product.
• A builder's mindset, comfortable navigating ambiguity and energized by shaping processes as the company scales.

Nice to have

• Experience with streaming, wireless/broadband carriers, consumer tech, or ad-supported media businesses.
• Familiarity with audience measurement, subscriber lifecycle research, or UX/product research buyers.
• Background in SaaS, AI, or technology-enabled services that drive strategic business decisions.
• Experience managing global or multi-market client portfolios.
• History of success in high-growth or startup environments where playbooks are still being written.

Details

• Remote-first company, prioritizing candidates in New York City, Chicago, San Francisco, Los Angeles, Boston, Seattle or Philadelphia.
• Office spaces are available in all hubs.
• Travel as needed for in-person customer meetings and industry conferences.
• Company hosts US all-team, in-person company events 2x per year.
• Does not currently have direct reports.
• Ideal start date: February 1, 2027.
• Salary range: $140K–$160K base (50% base / variable).
• Reports to Managing Client Partner – Tech, Telecom & Media.