Client Payment Liaison Consultant, Global Banking

Overview

Serve as the primary point of contact for institutional clients (funds, fund administrators and financial institutions) on payment-related inquiries and servicing needs, managing client communications and resolving payment issues in coordination with internal Payment Operations teams.

What you'll do

• Serve as the primary client contact for payment-related inquiries, investigations, and servicing requests.
• Develop trusted relationships with institutional clients by delivering proactive communication, timely updates, and an exceptional client experience throughout the payment lifecycle.
• Liaise with Payment Operations, Sanctions, and Relationship Management teams to resolve client issues.
• Manage payment investigations involving wire transfers, payment recalls and delayed or returned payments.
• Communicate with institutional clients via email, telephone, and virtual meetings, providing timely and professional updates.
• Monitor open inquiries and ensure prompt follow-up, escalation, and resolution.
• Develop working knowledge of SWIFT messages, payment flows, banking processes and products.
• Maintain detailed records of client interactions and investigation outcomes.
• Identify recurring issues and recommend process improvements to enhance client experience and operational efficiency.
• Demonstrate client advocacy while balancing operational and risk management requirements.
• Adhere to all applicable regulatory, compliance, and operational risk standards.

What you'll need

• Ability to communicate effectively with client contacts.
• Strong sense of urgency and ownership.
• Ability to manage high volumes of inquiries while meeting service-level expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of banking operations and client servicing principles.
• Understanding of domestic and international payment processes.
• Basic knowledge of SWIFT messaging and payment investigations.
• Knowledge of wire transfers, ACH payments, and banking services.
• 5 to 7 years of banking services, cash management, payments, operations, or client servicing experience.

Nice to have

• Experience supporting institutional or corporate clients.
• Experience in handling payment investigations or operational inquiries.

Details

• Location: Bangalore, India.
• Shift coverage: Late EMEA or US shift depending on the need of the role.