Client Services Project Manager

Overview

Serve as the primary liaison and project manager for assigned eDiscovery clients, owning service delivery and coordinating project execution during U.S. business hours, including weekday and weekend coverage.

What you'll do

• Serve as the primary liaison with key client representatives and own the service delivery relationship.
• Drive overall client satisfaction through effective coordination and communication of client deliverables.
• Execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director.
• Ensure client and project requirements are met with the highest quality and accuracy through verification and routine communication with the client and internal partners.
• Deliver proactive communication with clients; address client issues or escalate them expeditiously to the Sr. Project Manager of Client Services or Client Services Director.
• Maintain an up-to-date record of the status of all projects being worked on.
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Instill confidence with the client and serve as the primary public face of Epiq's high-quality service delivery offering.

What you'll need

• Bachelor's degree in Technology, Law, or an equivalent discipline.
• Minimum 5+ years of experience in eDiscovery Client Services or eDiscovery consulting.
• Willingness to work in US business hours with flexibility to work on weekends as required.
• Demonstrated success in managing multiple simultaneous projects.
• Oral and written communication skills that provide a strong and confident leadership presence.
• Excellent client relationship skills, including the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
• A solid understanding of database design and management, data processing activities and legal document review requirements.
• Demonstrated ability to ensure effective control of all aspects of a project from initial planning through final production.
• Demonstrated ability to develop project plans and balance overall client requirements.
• Demonstrated ability to develop relationships.
• Demonstrated ability to review financial and billing information in a timely manner to ensure deadlines are consistently met.

Details

• Location: Pune, India.
• Client support during U.S. business hours, with weekday and weekend coverage.