Senior Client Services Project Manager, Actimize

Overview

Senior Client Services Project Manager acting as a trusted advisor to NICE's customers, providing proactive and reactive post-implementation support, maintaining strategic client relationships, and serving as the primary interface between customers and NICE support organizations for designated accounts.

What you'll do

• Hold overall responsibility throughout the project lifecycle, including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
• Manage all project tasks including schedules, budgets and resources to ensure quality solutions are delivered within time and cost constraints.
• Establish relationships and effectively communicate with key members of the client team, including business users and management personnel.
• Prepare project status reports and presentations to keep management, customers and others informed of project status and issues.
• Develop, implement and maintain standard practices for client implementations aligned with the PM's operating model.
• Communicate and advocate customer requirements and concerns to product management, R&D and other internal stakeholders.
• Create and manage project plans, define project schedules, allocate resources and monitor progress.
• Get involved in projects at a high level for functional and technical aspects.
• Coordinate multiple projects across different internal teams and stakeholders.
• Align project objectives with company goals and ensure the project team is clear on objectives.
• Plan for project contingencies and anticipate variations that may affect resources or successful implementation.
• Follow the company Code of Ethics and procedures at all times.
• Manage critical issues, problems and requests related to escalations and missed expectations.

What you'll need

• Overall, minimum 5-10 years of IT industry experience.
• Bachelor's or master's degree (or equivalent) in Computers, IT, Electronics, business administration or a related field.
• Strong working knowledge of project management tools such as MPP, JIRA, Confluence and Power BI.
• Exceptional skills in leadership, time management, facilitation and organization.
• Experience in managing stakeholders.
• Working knowledge of the Banking and Finance domain is a must.
• Outstanding knowledge of change management principles and performance evaluation processes.
• PMP or Prince2 certification.
• Proven experience managing several major projects involving diverse operations and technology groups.
• Client-facing skills.
• Strong problem-solving skills.
• Excellent English writing and speaking communication skills.
• Proven ability to negotiate and influence business decisions and directions.
• Excellent organizational, customer service and people skills.
• Ability to meet deadlines.

Nice to have

• Working in second shift.
• Techno-functional background.

Details

• Location: India - Pune.
• Work mode: NiCE-FLEX hybrid model, 2 days working from the office and 3 days remote each week.
• Requisition ID: 11936.
• Reports into: Group Manager.
• Role type: Individual Contributor.