Cloud Service Engineer

Overview

Support Servigistics products and their underlying infrastructure in PTC's private cloud. Maintain secure, stable, operationally ready hosted environments, with a focus on operating system patching and recurring maintenance.

What you'll do

• Plan and execute operating system patching across supported environments.
• Develop patching schedules and infrastructure maintenance plans.
• Review systems for prerequisites, dependencies, exceptions, and risks.
• Coordinate maintenance with Systems, Networking, DBA, R&D, and Application Support teams.
• Validate application availability and system health before and after maintenance.
• Track patch status and coordinate remediation for unsuccessful or deferred systems.
• Maintain Apache, Java, Tomcat, and other approved third-party components.

What you'll need

• 2+ years supporting Linux systems, cloud-hosted environments, infrastructure operations, or system maintenance.
• Strong knowledge of Linux operating systems and system administration.
• Experience with operating system patching, maintenance, and lifecycle management.
• Experience maintaining and configuring Apache, Java, and Tomcat.
• Familiarity with AWS and Azure cloud technologies.
• Basic Oracle database knowledge, including select, insert, delete, and join commands.
• Associate degree in a technical field plus 2 years of technical work experience, or a bachelor's degree in a technical field.

Nice to have

• Exposure to automation or scripting for repetitive system administration tasks.
• Familiarity with Pentaho PDI ETL technologies.

Details

• Remote in the USA.
• Must be a US Citizen.
• Must have or be able to obtain a Security-level clearance.
• Annual salary: $65,000–$75,000 USD.