Cloud Systems Administrator

Overview

Cloud Systems Administrator role at Shift, a business specialist company helping Australian SMEs manage cashflow, trade terms and financial products.

What you'll do

• Participate in incident and change management processes, including logging incidents, tracking their resolution, and communicating changes to relevant stakeholders.
• Provide comprehensive support to internal operations and technical stakeholders, ensuring seamless workflow, excellent user experience and fast remediation.
• Manage user identities, permissions, and access controls within cloud environments.
• Improve and maintain the local network and office infrastructure to support our dynamic environment.
• Regularly perform system maintenance tasks, including applying patches, updates, and upgrades to cloud-based software and infrastructure.
• Manage the onboarding and offboarding processes, ensuring a smooth transition for employees.
• Work closely with experts in Data, DevSecOps, and Security to achieve project goals and drive innovation.
• Oversee and optimize cloud SaaS environments, ensuring efficiency and reliability.
• Plan, execute and support Shift's infrastructure needs during day-to-day operations, company strategy weeks and large on-site meetings.
• Ensure that the cloud infrastructure adheres to security best practices and compliance requirements.

What you'll need

• Graduated in Computer Science degree or equivalent (Minimum Requirement).
• Providing help desk/support to a range of technical and non-technical users.
• Managing technical operational infrastructure (office, printers, networking, WiFi, Audio and Visual equipment).
• Proficiency in managing a range of mobile devices utilizing Microsoft Intune (Windows, MacOS, Android, iOS).
• Experience with Azure Entra.
• Strong technical troubleshooting abilities, particularly with cloud SaaS products and end-user devices.
• Excellent interpersonal skills for effective communication with all stakeholders.
• Ability to work independently and lead technical projects to completion.
• Skills: Office 365 Administration, Atlassian toolkit, PowerShell, Microsoft Intune MDM, Device Deployment (Apple ADE / MS Autopilot), Technical troubleshooting.
• Exceptional listening and problem-solving skills.
• Resilience, self-starter, and passion for technology.
• Time management and organisational skills.
• Proactivity and Responsiveness.
• A strong team player capable of working autonomously.
• Keen attention to detail, adaptability, and user-focused approach.
• A willingness to try new technical domains and areas.

Nice to have

• Familiarity with Azure and its functionalities.

Details

• Headquartered in North Sydney with state-based workplaces; flexible work policy.
• Hybrid role.