Cloud Vendor Management Specialist

Overview

Manage the onboarding, evaluation, contract review, renewal, performance and financial optimization of technology vendors, serving as the central coordination point between vendors and internal technical, procurement, finance, legal, security, compliance and business teams.

What you'll do

• Manage new vendor onboarding from initial request through approval, including supplier registration, document exchange, internal coordination and required procurement workflows.
• Ensure vendors satisfy requirements for information security, privacy, legal, financial, insurance, compliance, business continuity and operational readiness before services are approved or implemented.
• Coordinate collection and review of contracts, statements of work, certificates of insurance, security questionnaires, compliance attestations, financial information and data-processing terms.
• Maintain accurate vendor profiles, ownership records, risk classifications, documentation, approval status and renewal dates in procurement and contract-management systems.
• Coordinate vendor evaluations for data center hardware, infrastructure platforms, cloud services, cybersecurity solutions, software, telecommunications, support services and managed service providers.
• Develop and apply consistent evaluation criteria covering technical fit, security, compliance, financial stability, service capability, implementation risk, support model, scalability and total cost of ownership.
• Support requests for information, requests for proposal, demonstrations, proofs of concept, reference checks and commercial evaluations.
• Prepare comparative analyses and recommendations documenting vendor strengths, weaknesses, risks, costs and alignment with business and technology requirements.
• Manage the vendor renewal calendar and begin renewal planning early enough to support requirements validation, competitive review, budgeting, negotiation, approval and service continuity.
• Review contracts, statements of work, order forms, pricing schedules, service-level agreements, licensing terms, support provisions, renewal clauses, termination rights and commercial commitments with Procurement and Legal.
• Compare renewal proposals against prior-year agreements, historical spend, consumption, market benchmarks, alternative vendors and changes in scope or service levels.
• Identify unfavorable pricing changes, redundant services, unused licenses, minimum commitments, auto-renewal risk and terms requiring clarification or negotiation.
• Prepare renewal recommendations, financial impact summaries, negotiation positions and approval materials for operational and executive stakeholders.
• Build and maintain vendor relationships throughout onboarding, implementation, steady-state operations, renewal, escalation and offboarding.
• Plan and lead vendor meetings, operational reviews, service reviews, quarterly business reviews, renewal discussions and executive-level engagements, documenting decisions, action items and owners.
• Maintain vendor scorecards and monitor service-level performance, delivery quality, responsiveness, support effectiveness, risk and contractual compliance.
• Coordinate escalations for service failures, unresolved incidents, delayed deliverables and commercial disputes that could affect availability, security, cost or business operations.
• Partner with Finance, FinOps, Procurement and technology owners to analyze spend, usage, support coverage, license allocation, maintenance costs, commercial commitments and pricing trends for savings and cost-avoidance opportunities.
• Support budgeting, forecasting, accruals, purchase-order planning and variance analysis for assigned technology vendors and contracts.
• Develop total cost of ownership, return on investment, unit-cost and multi-year financial analyses for vendor selections, renewals, migrations and modernization initiatives.
• Recommend opportunities to right-size services, consolidate suppliers, eliminate duplication, optimize licensing, renegotiate commitments and align cost with actual consumption and business value.
• Maintain contract repositories, vendor records, renewal schedules, performance reports, meeting documentation, risk items and decision history.
• Develop dashboards and reporting for vendor spend, savings, renewals, performance, risk, contract status and action-item completion.
• Support audits, third-party risk assessments, compliance reviews, strategic sourcing initiatives, infrastructure modernization programs and vendor offboarding activities.
• Participate in local and global cross-functional teams and perform related procurement, vendor management, contract administration and financial-analysis activities as assigned.

What you'll need

• Bachelor's degree in business administration, finance, supply chain management, information technology, economics or a related field, or equivalent practical experience.
• 4+ years of experience in vendor management, vendor procurement, supplier management, contract administration, technology operations, strategic sourcing or a related discipline.
• Experience managing vendors that provide data center infrastructure, cloud services, cybersecurity products, enterprise software, telecommunications, hardware maintenance, professional services or managed services.
• Demonstrated experience with vendor onboarding, due diligence, document exchange, supplier approvals, contract renewals and ongoing relationship management.
• Ability to review commercial contracts, licensing structures, statements of work, service-level commitments, pricing schedules, renewal provisions and vendor proposals.
• Experience comparing vendor proposals and renewal pricing against prior-year agreements, historical utilization, existing contracts, market alternatives and business requirements.
• Strong financial and analytical skills, including spend analysis, budgeting, forecasting, variance analysis, total cost of ownership, return on investment and cost-optimization assessments.
• Ability to organize and lead vendor meetings involving technical teams, business owners, procurement, finance, legal and vendor executives.
• Excellent communication, negotiation, stakeholder-management, organizational and documentation skills.
• Ability to manage multiple vendor engagements, deadlines, approvals, renewals and escalations while maintaining confidentiality and attention to detail.
• Advanced proficiency with spreadsheets, presentations, reporting tools, databases and procurement or contract-management systems.

Nice to have

• Experience with NetSuite, or a comparable procurement, ERP, vendor-risk or contract-lifecycle platform.
• Experience supporting hybrid infrastructure, on-premises data centers, VMware environments, public cloud platforms, cybersecurity operations or enterprise technology modernization.
• Knowledge of FinOps principles, software asset management, license optimization, third-party risk management and technology procurement best practices.
• Experience developing vendor scorecards, executive business reviews, sourcing recommendations and multi-year commercial models; knowledge of a visualization tool such as QuickSight is an added advantage.
• Relevant certification such as FinOps Certified Practitioner, CPSM, CSCP, PMP, ITIL Foundation, or a comparable procurement, finance or technology credential.

Details

• Location: India, remote.