CloudOps Engineer IV

Overview

This role maintains user and system uptime on Thales InFlyt Experience's Ground System, the source for in-flight entertainment on many commercial airlines worldwide. The TechOps Lead works largely as an individual contributor, mentors L1/L2 engineers, and acts as escalation point for unresolved issues.

What you'll do

• Monitor and maintain Windows Server environments and web-based applications.
• Identify, document and troubleshoot network, systems, application and cloud issues to resolution.
• Manage ground system incidents and problems.
• Assist with management of technical documentation, including operational and monitoring procedures and platform application/system testing.
• Design, implement and maintain monitoring systems using Datadog, building dashboards, monitors and alerts.
• Collaborate with cross-functional teams to define, implement and improve operational processes and best practices.
• Oversee configuration and management of GitLab, Terraform and other DevOps tools.
• Perform daily system monitoring, verifying integrity and availability of hardware, networking equipment, server resources, systems and key processes, reviewing logs and verifying scheduled jobs.
• Monitor production and test environments for alarms and performance issues on systems, applications, databases and network connectivity.
• Work rotating shifts in a 24x7 NOC environment.
• Perform assigned daily, weekly and monthly operations maintenance duties.
• Provision and maintain operating systems; perform application and operating system service restarts.
• Perform enterprise back-up and restorations.
• Assist in knowledgebase management and with changes to platform hardware and software.
• Resolve application, database and operating system related monitoring events.
• Troubleshoot LAN/WAN and perform moves, adds and changes within monitoring environments.
• Work effectively with internal/external technical resources and customer-facing organizations to resolve incidents quickly and efficiently.
• Follow prescribed processes for incident, change and problem management.
• Mentor L1/L2 TechOps engineers and cross-train departmental team members.
• Stay current with industry trends and emerging technologies to improve TechOps capabilities.
• Perform other duties as assigned by Manager.

What you'll need

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in technical operations, with a strong background in building and maintaining monitoring systems.
• Proficiency in Linux, Windows, Datadog, GitLab, Terraform and Kubernetes.
• Minimum 2 years of experience with network infrastructure, Microsoft Windows and Linux systems and servers (Windows Server 2012, 2008, 2003, Windows 8/7/XP, RedHat).
• Comfortable handling major outages; experience in network and systems monitoring.
• In-depth knowledge of Datadog, GitLab, Terraform, Visual Studio Code and Kubernetes.
• Experience monitoring a 24x7 environment.
• Must be available to participate in 24x7 shift rotation.
• Experience developing, documenting and maintaining installation and configuration procedures.
• Ability to convey technical topics clearly and communicate professionally with customers.
• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving and customer service skills.
• Ability to learn and adapt to new technologies and methodologies.

Nice to have

• One (1) year of experience with network, Windows and Linux server monitoring and administration in an enterprise environment.
• One (1) year of experience in systems monitoring and long-term trending of SLA, performance and sizing metrics for reporting.
• Certified Kubernetes Administrator (CKA) certification.
• Enjoys troubleshooting and solving problems.
• Familiarity with ITIL standards, number portability, telecommunications and networking (including satellite-based network connectivity).
• Familiarity with scripting languages such as PowerShell and BASH for system administration.
• Familiarity with Kubernetes and cloud computing models such as Platform-as-a-Service and Software-as-a-Service.
• Experience with virtualization environments such as VMware and AWS EC2.
• Experience with administrative tasks on cloud providers such as Azure, including Azure Active Directory.

Details

• Location: Noida, India.
• Rotating 24x7 shift work in a NOC environment.