Collaboration Platforms Administrator

Overview

Provide day-to-day operational support and administration for eBay's enterprise collaboration ecosystem, with primary responsibility for email services, Microsoft 365, Google Workspace and Slack, as a member of a global team of 10 direct peers.

What you'll do

• Administer and support enterprise messaging and collaboration platforms including Exchange Online, Microsoft 365, Slack Enterprise Grid, Google Workspace, Cisco Cloud Email Security, and other SaaS collaboration services.
• Manage and troubleshoot enterprise email services, including mail flow, message hygiene, transport rules, mail routing, connectors, shared mailboxes, distribution lists, and email authentication technologies such as SPF, DKIM, and DMARC.
• Support enterprise email security by administering Cisco Cloud Email Security policies, investigating phishing and spoofing incidents, analyzing message traces, and partnering with Information Security on email-related threats and escalations.
• Perform day-to-day platform administration, configuration, troubleshooting, incident response, and service restoration while meeting established service level objectives.
• Support platform security through identity management, access controls, data protection policies, and security best practices.
• Configure and support collaboration applications such as Monday.com, Figma, Lucid Software, Smartsheet, Calendly, Zoom, and related productivity platforms.
• Implement and maintain integrations between collaboration platforms using APIs, automation tools, and third-party applications.
• Support AI-enabled capabilities across collaboration platforms, including AI assistants, workflow automation, MCP servers, approved third-party AI integrations, and emerging AI technologies.
• Create and maintain automation using PowerShell, Google Apps Script, Microsoft Graph, REST APIs, or similar technologies to improve operational efficiency.
• Develop operational reporting, dashboards, and metrics to improve service health, platform adoption, email deliverability, and operational efficiency.
• Produce and maintain technical documentation, knowledge articles, and standard operating procedures.
• Participate in change management activities, platform upgrades, testing, and production deployments.
• Collaborate with cross-functional teams including Security, Identity, Infrastructure, Compliance, Legal, Vendor Support, and business stakeholders to resolve complex technical issues.
• Partner with service owners and vendors to evaluate new features, validate platform changes, and support the rollout of enhancements that improve security, reliability, and the employee collaboration experience.
• Participate in a global follow-the-sun weekday operational support rotation, providing on-call coverage during assigned regional business hours and ensuring seamless support through coordinated handoffs across global teams.

What you'll need

• 5+ years of experience administering enterprise messaging and collaboration platforms in large-scale environments.
• Strong hands-on experience supporting Exchange Online, Microsoft 365, Google Workspace, Slack Enterprise Grid, and enterprise email infrastructure.
• Experience administering enterprise email security platforms such as Cisco Cloud Email Security (IronPort), Microsoft Defender for Office 365, Proofpoint, Mimecast, or equivalent.
• Strong understanding of enterprise mail flow, SMTP, message routing, connectors, transport rules, SPF, DKIM, DMARC, and email security best practices.
• Experience troubleshooting complex email delivery issues, message trace analysis, phishing investigations, and mail routing problems.
• Experience supporting SaaS collaboration platforms such as Monday.com, Figma, Lucid Software, Smartsheet, Calendly, Zoom, or similar technologies.
• Experience supporting identity and access management technologies, including SSO, SAML, SCIM provisioning, OAuth, and enterprise authentication.
• Experience working with REST APIs, Microsoft Graph API, Google Workspace APIs, Slack APIs, automation platforms, or scripting languages such as PowerShell or Google Apps Script.
• Familiarity with AI-enabled productivity tools, AI agents, MCP servers, workflow automation, and enterprise governance of AI capabilities.
• Experience using monitoring, reporting, or log analysis tools such as Splunk or similar platforms.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues across multiple cloud platforms.
• Excellent written and verbal communication skills with the ability to collaborate effectively across global teams and support both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced operational environment while maintaining a strong customer service focus.

Nice to have

• Experience supporting collaboration and messaging platforms in a large global enterprise environment (20,000+ users).
• Experience administering Slack Enterprise Grid in a large enterprise environment.
• Experience with Microsoft Graph, Exchange Online PowerShell, Google Apps Script, Google Workspace Admin APIs, or similar administrative automation tools.
• Experience implementing or supporting AI governance, enterprise AI capabilities, AI-powered automation, and collaboration platform integrations.

Details

• Location: Bangalore, India.
• Participate in a global follow-the-sun weekday operational support rotation, with on-call coverage during assigned regional business hours.