Collections Analyst

Overview

Manage credit extension and collections for an assigned customer portfolio under the direction of the area manager.

What you'll do

• Manage and take responsibility for all aspects of credit extension and collection for a specific portfolio of customers.
• Confer with customers by telephone to determine the reason for overdue payments, reviewing terms of sales, service, or credit contracts.
• Research payment issues involving disputed deliveries, returns and credits that have or may result in delinquent balances, and resolve them quickly to prevent further aging.
• Work with the manager to identify accounts that may present a business credit risk, require credit hold, or outside collection.
• Record information about customers' financial status and document the status of collection efforts.
• Keep sales representatives aware of account status and problems.
• Answer incoming calls, provide invoices to customers, and sort and file correspondence.
• Maintain collection calls with multiple stakeholders (customers, sales, management).
• Maintain the portfolio in good shape, assess risks, and determine actions that need to be taken.
• Support the manager in process-related actions or analysis.

What you'll need

• Bachelor's degree in business or a related field.
• Over two years' experience as a credit/collection specialist, or equivalent experience.
• Team management experience.
• Combination of acceptable training, education, and experience.
• Effective written and verbal communication skills.
• PC proficiency in MS Word and Excel, including reporting skills in Excel (formulas, pivot tables, etc.).
• Ability to learn any corporate or industry software used by the position.
• Process-oriented, with knowledge of collection processes and scenarios.
• Proven track record of good and stable performance (internal candidates).

Details

• Location: Mumbai, India.
• Work mode: Hybrid.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.