Associate Collections Analyst

Overview

The Associate Collections Analyst works under the supervision of a senior manager and supports the management and optimization of the collections process for outstanding client payments. The role involves monitoring accounts receivable, following up on overdue invoices, and maintaining positive client relationships to support timely collections.

What you'll do

• Monitor accounts receivable and proactively contact clients and other external parties to collect outstanding payments.
• Follow up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintain positive and professional communication with clients and other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Accurately apply received payments to appropriate client accounts and reconcile discrepancies.
• Investigate and resolve billing disputes or discrepancies with clients and internal stakeholders.
• Prepare regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assist with collections forecasting to provide insights into cash flow projections.
• Evaluate client credit risk and recommend appropriate credit limits or credit hold actions.
• Maintain accurate and up-to-date collections records and documentation.
• Perform any other credit analysis duties as required by the role.

What you'll need

• Understanding of collections processes and best practices.
• Understanding of collections software, financial analysis tools, and Microsoft Office Suite, especially Excel.
• Good communication and negotiation skills.
• Good attention to detail and the ability to manage multiple priorities effectively.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry regulations and compliance requirements.
• Problem-solving and analytical abilities to resolve collections issues and disputes.

Nice to have

• Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field.
• Entry level experience as a Collections Analyst or in a similar financial analysis role.
• Basic experience working with large corporate clients.

Details

• Location: Mumbai, India.
• Workplace type: On-site working.