Collections Specialist 12 Month Contract

Overview

Kaseya is seeking a Collections Specialist on a 12-month contract to manage and recover outstanding debts owed to the company, working with Billing, Sales and Customer Success.

What you'll do

• Initiate contact with customers who have outstanding balances to negotiate and collect payments.
• Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.
• Build and maintain strong relationships with internal stakeholders, including Sales, Finance, Billing and Customer Success teams, to align on account strategies, resolve disputes efficiently, and ensure a joined-up approach to collections.
• Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.
• Negotiate payment arrangements with customers while considering the company's policies and financial goals.
• Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
• Prepare and send collection letters, statements, and other necessary documentation to customers.
• Ensure compliance with relevant debt collection laws and regulations to avoid legal issues.
• Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics.
• Provide excellent customer service while being firm and persistent in the collection process.

What you'll need

• Minimum 2 years' experience in collections execution.
• Experience utilising collection tools (GetPaid or similar).
• Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management and documentation.

Nice to have

• Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results.
• Strong customer relationship skills (internal and external).
• High energy, positive attitude, and a team-first mentality, thriving in a results-driven, high-performing environment.
• Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash.
• Comfortable with call/contact metrics and financial and operational metrics (Cash, Aged AR, 90+, dispute identification and resolution intervals).

Details

• Location: Ireland - Remote.
• Employment type: 12-month contract.