Commercial Account Manager

Overview

Commercial Account Manager role working with growing, strategically important customers, handling larger and more complex accounts that require a nuanced understanding of the Motive platform and the customer's operational challenges.

What you'll do

• Develop strong executive relationships and a deep understanding of commercial clients' businesses to identify opportunities for growth and expansion.
• Conduct thorough needs analysis to align customer pain points with the Motive solution.
• Perform compelling product demos tailored to the unique needs of commercial accounts.
• Collaborate with cross-functional teams, including customer success, support, product specialists, sales engineers, and analytics, to optimize growth opportunities for customers.
• Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
• Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
• Strategically plan to meet and exceed sales goals and revenue quotas.
• Deepen understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.

What you'll need

• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 4+ years of relevant or transferable work experience (post a higher education degree).
• Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
• Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
• Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive's offerings.
• Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
• Proven experience managing contract renewals and mitigating churn to drive revenue retention.

Details

• Location: Remote - Islamabad & Lahore.
• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices.