Commercial Loan Closing Associate

Overview

Support commercial lending transactions from loan closing through booking and funding, with a focus on accurate execution, effective controls, and the customer experience.

What you'll do

• Support pre-close and post-close activities for commercial, commercial real estate, and problem loans
• Coordinate loan-closing activities with customers and internal partners
• Complete customer, loan, and regulatory due diligence and ongoing portfolio maintenance
• Review and upload accurate loan and customer data into systems of record
• Manage an assigned portfolio by following established procedures and escalating issues as appropriate
• Follow bank policies, procedures, control requirements, and applicable regulations
• Collaborate with peers, colleagues, and managers to resolve routine issues and achieve team goals
• Develop knowledge of commercial loan closing processes, policies, procedures, and compliance requirements under the guidance of managers and experienced colleagues
• Lead day-to-day execution of commercial loan on-boarding and funding activities in Loan IQ as a senior individual contributor
• Create and maintain the Loan IQ deal and facility shell required to support Doc Prep stages and downstream processing
• Develop a strong understanding of the end-to-end commercial loan lifecycle, including initiation, documentation, boarding, funding, servicing, and closing
• Engage proactively with Sales and relevant partners to hand-hold each deal from initiation through closing, ensuring clear ownership, timely follow-up, and issue resolution
• Review approved credit documents, loan agreements, closing instructions, and source data to ensure accurate setup of borrowers, lenders, deals, facilities, tranches, commitments, pricing, fees, interest terms, and payment schedules
• Process and validate new deals, amendments, restructures, extensions, renewals, commitment changes, and other facility updates in Loan IQ
• Provide expert oversight for complex transactions, including bilateral, syndicated or participated facilities, restructures, refinancings, extensions, commitment changes, and nonstandard deal structures
• Perform source-document-to-Loan-IQ and system-of-record validation, identify discrepancies, and coordinate timely correction before transaction completion
• Review funding requests and validate facility availability, approved limits, funding amounts, conditions precedent, supporting documentation, and required approvals
• Validate funding items, principal amounts, settlement details, standard settlement instructions, and payment instructions before funding release
• Complete post-funding validation and reconciliation to confirm transactions are accurately reflected in Loan IQ and applicable downstream systems
• Perform maker-checker and quality-control reviews in accordance with delegated authority and established procedures
• Monitor assigned workflow, transaction aging, cut-off times, service-level agreements, turnaround time, quality, and pending exceptions; coordinate priorities with the manager
• Partner with Front Office, Credit, Legal/Documentation, Treasury, Technology, Quality Control, and downstream Operations teams to resolve transaction issues
• Provide technical guidance, process support, peer reviews, knowledge sharing, and cross-training to improve team capability and coverage
• Identify operational risks, recurring errors, control gaps, and process weaknesses, and recommend corrective and preventive actions
• Maintain complete supporting documentation, system notes, approvals, and audit trails for all transactions
• Support internal and external audits, risk assessments, control testing, procedure reviews, and remediation activities

What you'll need

• 6+ months of Commercial Loan Closing experience, or equivalent demonstrated through work experience, training, military experience, or education
• Experience in Banking Operations, preferably within Commercial Lending, Wholesale Lending, Loan Closing, Loan Boarding, or Funding Operations

Nice to have

• Contribute to process improvements, automation, digitization, UAT, system enhancements, and initiatives that improve data quality, straight-through processing, and operational efficiency
• Exercise independent judgment within established policies and escalate material credit, documentation, funding, operational, or compliance concerns promptly
• Hands-on experience with Loan IQ, particularly deal/facility boarding, loan setup, funding, amendments, and transaction validation
• Good understanding of the end-to-end commercial lending lifecycle and common bilateral, syndicated, participated, or agented loan structures
• Working knowledge of loan documentation, credit terms, facility structures, pricing, fees, interest calculations, payment instructions, and reconciliation
• Strong understanding of operational risk, maker-checker controls, quality assurance, exception management, and audit requirements
• Demonstrated ability to independently manage multiple priorities and complex or time-sensitive transactions under strict deadlines
• Strong analytical, problem-solving, communication, stakeholder-management, and escalation-management skills
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook
• Experience supporting process improvement, automation, UAT, or technology transformation

Details

• Candidates must be flexible to work in shifts aligned with U.S. business hours
• Extended working hours may be required during month-end and other critical business periods