Community Associate

Overview

Community Associate role in SS&C's customer relations team, acting as the online voice of the Blue Prism brand and building engagement and advocacy across the intelligent automation portfolio.

What you'll do

• Build a sense of belonging by fostering a welcoming, inclusive online community where members feel encouraged to connect, engage, and support one another.
• Coordinate with Customer Marketing to promote customer and partner events on the community.
• Curate and publish blog content: product tutorials, product releases, customer engagement etc.
• Create opportunities to encourage community engagement through programs such as use cases, ideation, user groups and product research.
• Route unanswered questions to relevant internal SMEs (Product, Support, Customer Success) or active community members to participate.
• Actively listen to community conversations and feedback and convert them into actionable insights to shape programs, products and improve member experience.
• Monitor community activity to enforce guidelines, address inappropriate behaviour, and escalate sensitive issues to the relevant teams.
• Align community campaigns with product launches (e.g., WorkHQ adoption programs) and customer marketing initiatives.
• Monitor and report on the outcomes of your own initiatives, using data to inform how you refine your approach.

What you'll need

• Preferably 1-2 years managing a global B2B online community.
• A true people person who is communicative and natural at building relationships.
• Excellent communication skills, capable of collaborating across multiple departments, cultures and time zones.
• Driven and proactive, capable of multitasking.
• Demonstrated growth of engagement, case deflection, or advocacy metrics through reporting on native platform analytics tools.

Nice to have

• Has a passion for technologies such as robotic process automation, agentic artificial intelligence and process automation.
• Hands-on experience with enterprise grade community forum platforms, and customer success platforms.
• Working knowledge of developer/technical audiences.

Details

• Location: UK Remote.
• Remote work model.
• Applications accepted on an ongoing basis until the position is filled.