Compliance officer

Overview

Serve as the designated Compliance Officer for Visa's IFSCA-licensed GIFT City entity while leading client services delivery for all Visa GIFT City clients.

What you'll do

• Support the Principal Officer in maintaining ongoing compliance with applicable IFSCA regulations, circulars, guidelines, license conditions, and internal governance standards.
• Monitor the GIFT City entity's activities to ensure they remain within the approved scope of Visa's ancillary license.
• Maintain a compliance calendar covering regulatory filings, submissions, periodic reporting, renewals, certifications, governance reviews, and internal deliverables.
• Coordinate with Legal, Compliance, Risk, Regulatory Affairs, Finance, Tax, Operations, and Client Services teams to ensure regulatory obligations are assigned, tracked, and completed on time.
• Assist in preparing responses to IFSCA information requests, regulatory inspections, supervisory reviews, internal audits, compliance testing, and governance reviews.
• Ensure accurate maintenance of compliance documentation, records, approvals, licenses, policies, SOPs, client records, filings, and audit evidence.
• Track changes in applicable regulations and coordinate with internal stakeholders to assess impact on Visa's GIFT City activities.
• Support regulatory change management by translating legal and regulatory requirements into operational procedures, controls, checklists, and staff awareness materials.
• Escalate actual or potential compliance breaches, regulatory issues, control gaps, conflicts, and operational risks in a timely and structured manner.
• Help build and maintain a culture of compliance, accountability, documentation discipline, and ethical business conduct across the GIFT City office.
• Act as the primary senior client services contact for GIFT City clients, including banks, payment service providers, fintechs, and financial institutions.
• Own operational readiness, implementation coordination, client onboarding support, issue resolution, service reviews, and ongoing client engagement.
• Partner with Sales, Product, Technology, Risk, Legal, Finance, Client Implementation, and regional Client Services teams to deliver Visa solutions.
• Help clients understand Visa processes, operating requirements, service models, implementation timelines, documentation needs, support channels, and escalation protocols.
• Manage complex client service issues, including triage, root-cause analysis, escalation, resolution, and client communication.
• Monitor service performance, client satisfaction, open issues, implementation milestones, operational risks, and service-level trends.
• Conduct periodic client service reviews covering operational performance, upcoming initiatives, pain points, risk items, product adoption, and improvement opportunities.
• Serve as the consolidated voice of GIFT City clients for service experience, operational feedback, product usability, and implementation challenges.
• Drive continuous improvement initiatives to simplify client onboarding, reduce service issues, and improve client satisfaction.
• Coordinate onboarding of new GIFT City clients onto Visa products, services, platforms, and operating processes, and govern client implementation plans.
• Manage dependencies related to contracts, technical setup, testing, certifications, documentation, billing setup, and go-live readiness.
• Track implementation risks, blockers, delays, and escalations, and provide regular status updates to the Principal Officer and stakeholders.
• Own end-to-end coordination of client service issues, with clear ownership, severity classification, resolution timelines, and closure evidence.
• Build and maintain operational dashboards and structured reporting on compliance actions, regulatory deliverables, implementation milestones, and issue management.
• Contribute to governance forums including branch operating reviews, client review meetings, compliance reviews, and risk/control reviews, and maintain minutes, action logs, and evidence.
• Provide client services input during deal planning, solution design, contract discussions, and client readiness assessments.

What you'll need

• 8–12+ years of experience in compliance, client services, client implementation, operations, risk, payments, banking, fintech, financial services, or a related regulated environment.
• Experience supporting financial institutions, banks, payment service providers, fintechs, enterprise clients, or regulated entities.
• Strong understanding of compliance, governance, documentation standards, operational controls, issue management, and audit readiness.
• Demonstrated ability to manage client-facing service responsibilities while maintaining strong regulatory and control discipline.
• Experience coordinating cross-functional work across Sales, Product, Risk, Legal, Compliance, Finance, Technology, Operations, and Client Services.
• Strong project management and implementation coordination skills, including action tracking, dependency management, escalation management, and executive reporting.
• Strong analytical capability and comfort using dashboards, reporting tools, CRM systems, service management tools, and Microsoft Office applications.
• Proven ability to translate complex operational or regulatory requirements into practical processes, checklists, SOPs, and client guidance.
• Excellent written and verbal communication skills, with ability to engage senior internal and external stakeholders.
• High integrity, professionalism, sound judgment, attention to detail, and ability to remain effective under pressure.

Nice to have

• Prior experience in payments, card networks, digital payments, cross-border payments, acquiring, issuing, processing, fintech platforms, or payment infrastructure.
• Familiarity with GIFT City, IFSCA, IFSC-regulated entities, ancillary services, financial services regulation, or offshore financial center operations.
• Experience acting as or supporting a Compliance Officer, Nodal Officer, MLRO, branch compliance lead, risk/control lead, or regulated entity governance role.
• Experience with client onboarding, certification, implementation, technical support, service reviews, and operational readiness for financial services products.
• Experience in regulatory reporting, compliance monitoring, internal audits, control testing, governance forums, and policy implementation.
• Ability to manage ambiguity in a growing business environment and build processes from the ground up.
• Strong stakeholder network or working familiarity with banks, PSPs, fintechs, and financial institutions operating in or around GIFT City.
• Bachelor's degree in business, finance, commerce, law, economics, engineering, technology, or a related discipline.
• Professional certifications in compliance, risk, payments, project management, audit, or financial services operations.

Details

• Location: GIFT City, Gujarat, India.
• Level: Senior Manager.
• Reports to the Principal Officer & Head – Visa GIFT City Branch, with dotted-line reporting to India / Regional Compliance, Risk, Legal, Regulatory Affairs, and Client Services leadership, as applicable.
• Visa is an EEO employer.