Compliance Operations Specialist

Overview

Monitor Twilio voice, SMS, and KYC traffic to ensure it is legal, compliant, and wanted. Investigate fraud, abuse, and complex compliance cases while supporting customers and carriers.

What you'll do

• Investigate cases and analyze bad-actor behavior.
• Identify non-compliant activity and take action to stop it.
• Detect trends, root causes, and gaps in preventative controls.
• Use call detail records and traffic data to identify patterns.
• Resolve urgent issues affecting businesses, carriers, and consumers.
• Support customers by email and help resolve their questions.

What you'll need

• 1–2 years of experience in KYC, fraud, abuse, or compliance.
• Experience in ecommerce, FinTech, or telecommunications.
• Willingness to work Tuesday–Saturday and potentially holidays.
• Strong written and verbal communication skills.
• Good organization and time-management skills.
• Ability to work under pressure and ambiguity.

Nice to have

• Basic knowledge of SQL, Looker, Tableau, or similar tools.
• Basic understanding of APIs and related technologies.
• Background in telecommunications.

Details

• Remote position based in Estonia.
• Shift: Tuesday–Saturday, 9:00 a.m.–6:00 p.m.
• Occasional travel may be required for project or team meetings.