Content Analyst - French Language

Overview

Content Analyst role in Entity Content, maintaining a central database of organization information, focused on French-language communication in the Bangalore office.

What you'll do

• Process and maintain data accurately and in a timely manner onto databases.
• Ensure data accuracy, timeliness and completeness are maintained as per company standards.
• Develop expertise in databases and financial knowledge through continuous learning and development.
• Build up knowledge of financial regulations and market practices/conventions in relevant markets.
• Widen usage of available tools/support to best of advantage to maintain/improve content quality during daily operations.
• Adhere to dynamic process/flow changes, data operations standards and current data policies and procedures.
• Deliver high productivity and quality data as per expected performance standards.
• Proactively identify, call out, and resolve data problems.
• Communicate and liaise with internal and external departments for resolution of data queries as per established process.
• Test new database/application releases where appropriate, providing constructive user feedback.
• Perform in-depth analysis of queries, identify root cause and drive action plans to improve quality and the overall customer experience.
• Ensure awareness of customer views on content and recommend improvements or raise problems as needed.
• Provide support to the team to smooth processes.
• Complete allotted tasks within agreed SLAs and meet the service metrics of the team.
• Coach and train analysts on data issues, databases and products.

What you'll need

• Intermediate level in using Excel and SQL.
• Good communication skills, written and verbal, in French.
• Validated analytic and problem-solving skills, innovation and taking initiative in continuous process improvements.
• Ability to operate with minimal guidance.
• Ability to take on multiple tasks and be flexible to extend support as per business requirements.
• Flexibility to work in different shifts and a hybrid model of 3 days in office and 2 days working from home.

Nice to have

• Should be a very quick learner and display a high level of agility.

Details

• Location: Bangalore, RMZ Infinity, India.
• Work mode: Hybrid, 3 days in office and 2 days working from home.
• Shift work required.
• Career stage: Associate.