Contracts Support Assistant

Overview

Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.

What you'll do

• Liaise with internal associates in relation to client custom product, pricing, and contract terms.
• Enter product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
• Manage access to custom price lists within Gartner systems based on account eligibility.
• Perform quality assurance testing of completed work.
• Assist teams with changes to standard price lists and annual price action tasks, as required.
• Monitor and manage global email in-boxes that provide direct support to Global sales teams.
• Collate data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
• Liaise with internal associates in relation to client legal forms and requests.
• Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines.
• Support periodic reporting and analysis on key metrics.
• Respond to all emails, live calls and voice mails within each business day.
• Assist with internal legal and contract audits and statutory/obligatory reporting.
• Assist sales with providing details, documents and requirements to complete a deal, including working with various internal stakeholders to gather important and complex information.
• Understand the requirements and provide appropriate solutions.
• Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.

What you'll need

• Degree with major field of study in law/business administration.
• Minimum 6 months experience of working in an administration department of a corporate firm or entity or intellectual property-based business, gained after or during college.
• Extremely professional, willing to work towards completing requests, and able to act as the first point of contact for many internal associates to ensure a positive client experience.
• Experience and adaptability in a fast-paced work environment.
• Expert capability in Microsoft Word, Excel and Microsoft Outlook, with experience and proficiency with Microsoft Office and database systems.
• Experience handling multiple priority activities/projects at once within allotted SLA.
• Strong interpersonal and relationship building skills.
• Collaborative with current team and extended team members.
• Adaptability to change and willingness to learn new things and processes based on technological advancements.
• Cultural sensitivity and ability to operate across different time zones and cultures.
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.
• Process-driven, methodical, organized, and pays strong attention to detail.
• Able to work autonomously, with a high degree of self-reliance, self-starter mindset and sense of ownership.
• Team player with good time management skills.
• Ensure that all SLAs are met and sales are fully supported across all varied requests.

Nice to have

• Experience working in (preferably contracts/pricing) administration department of a corporate firm or entity or intellectual property-based business.
• Experience in a fast-paced work environment preferably in client service, with the ability to prioritize workload based on value of business to Gartner.
• Experience working in Contract Lifecycle Management tools (preferably Salesforce).

Details

• Location: Gurgaon.
• Hybrid work environment.
• Internal stakeholders include Pricing, Sales, Consultants, CFS, Finance and Global Legal Team; external stakeholders include Clients and Law Firms.