DB Benefits Administrator

Overview

The Benefits Administrator handles operational tasks for defined benefit plans in accordance with plan provisions and established procedures, supporting pension data, payment, and payroll administration with a focus on pension payments.

What you'll do

• Review and organize plan and participant documents to support efficient information retrieval.
• Perform assigned data-processing activities related to defined benefit plan administration.
• Process participant records, payroll information, pension data, data queries, and plan-related documentation.
• Use applicable benefits administration systems to process participant requests within established service-level standards.
• Review pension payment-related tasks for accuracy, completeness, and adherence to established procedures.
• Create and process pension payments across multiple trust sites.
• Research and provide accurate responses to call center questions related to pension payments.
• Review participant and payment information required to support pension payment administration.
• Coordinate fulfillment of participant letters and supporting documentation.
• Support pension payroll and payment administration activities.
• Collaborate with defined benefit associates on day-to-day pension administration and payment activities.
• Accurately record billable time to support correct client billing.
• Deliver accurate and timely service to clients and internal stakeholders.
• Identify opportunities to improve pension payment and administrative processes.
• Follow established standard operating procedures (SOPs).
• Support special projects and additional defined benefit administration activities as assigned.
• Pursue continued professional education, including taking and passing applicable professional examinations.
• Take responsibility for pension payment validation, reconciliation, corrections, exception handling, or payment approvals.

What you'll need

• Bachelor's degree in any discipline.
• 1–2 years of experience should include pension administration, payroll, payment processing, benefits administration.
• Strong verbal and written communication skills.
• Strong logical, analytical, and problem-solving skills.
• Strong attention to detail and commitment to accuracy when handling pension payment and participant data.
• Ability to review pension payment and payroll information accurately.
• Ability to use Microsoft Office or related software.
• Effective planning, prioritization, and organizational skills.
• Ability to work effectively both independently and as part of a team.
• Ability to perform effectively in a fast-paced environment.
• High level of integrity and discretion when handling sensitive client, participant, and payment information.

Nice to have

• Experience with defined benefit plan administration.
• Experience supporting pension payment or pension payroll activities.
• Experience reviewing, processing, or administering pension payments.
• Experience working with multiple trust or payment platforms.
• Experience researching and resolving pension payment-related questions or discrepancies.
• Relevant certification in U.S. employee benefits.
• U.S. benefits certification or professional examination is preferred, identify it by name.