Conversational Design, Demo Engineer

Overview

Design, analyze, and demo Cresta’s conversational AI capabilities to support pre-sales engagements. Partner with Solution and Demo Engineering to build experiences, assessments, and business cases based on measurable impact.

What you'll do

• Collaborate with Solution Engineers and Demo Engineering to design and deliver AI-driven demos, POCs, and Conversation Assessments.
• Develop synthetic conversations and AI model behaviors that simulate customer interactions for priority use cases.
• Run Conversation Assessments and data analyses to identify opportunity areas and quantify measurable impact.
• Continuously enhance demo environments by improving QA/QM frameworks, reporting layers, and behavioral configurations.
• Design dashboards that communicate a business story for customers.
• Build and govern scalable demo accounts as sandbox environments for clients.
• Design AI Agent experiences across voice and chat using flow-based, prompt-based, and hybrid architectures.

What you'll need

• 3+ years of experience in conversational design (bots, virtual agents, AI-driven workflows, or conversation analytics).
• Deep understanding of contact center operations, performance metrics, and workflows across industries.
• Awareness of contact center market shifts including AI adoption and agent augmentation.
• Perspective on agent and end-customer viewpoints to simplify workflows and reduce friction.
• Prior hands-on contact center exposure is highly valued.
• Experience collaborating cross-functionally in pre-sales, demo, or POC-driven environments.
• Fluency in a second language is a plus.

Details

• Work involves close collaboration across Machine Learning, Product, Data Science, Customer Success, and Sales Engineering teams.